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REFUNDS & RETURNS
You can return items to brownthomas.com or to any Brown Thomas stores free of charge within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached.
Please note for legal reasons cosmetic products can only be returned if all seals and packaging are unbroken. Also, lingerie returns, for hygiene reasons, must have both the hygiene strips* and 'do not remove tags' attached before returns or refunds can be considered. *Where applicable, inclusive of briefs, shape-wear and swimwear.
Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges (Exchanges are available in store only). For legal reasons cosmetic products can only be returned if all seals and packaging are unbroken.
Christmas Extended Returns Policy
In addition to our usual returns policy, we are pleased to offer an extended returns policy during the Christmas period. Purchases made online and in store from Tuesday, 28th November to Saturday, 24th December can be exchanged with an original/gift receipt until Monday, 8th January.
The Brown Thomas online Customer Services Team are available at +353 (0) 818303062 via email on firstname.lastname@example.org during store hours, should you need any further information.
GENERAL REFUND INFORMATION
To return items by post please use the prepaid postage label attached to your dispatch invoice. It is advisable for you to obtain proof of postage at the Post Office as we will not be held responsible for lost or damaged item(s) through the post.
Repackage the item(s) you wish to return in their original condition, in their undamaged packaging.
Attach the pre-paid postage label (found on the dispatch invoice) to the outside of package.
Ensure the dispatch note is included in the package.
Please ensure that the package is sealed and the label is attached properly.
Post the parcel at any Post Office. We advise that you obtain proof of postage. Please hold on to this proof of postage until you have received your refund.
You will receive a confirmation email from us upon receipt of your package and when your refund has been processed.
Refunds will only be paid back to the original payment method. It can take up to 10 working days from date of posting depending on your bank.
Brown Thomas Online Returns
Western Business Park
You can also return products to any of our Brown Thomas stores along with the order confirmation email and dispatch invoice. Please also note items must be returned within the 14 day timeframe and be in a saleable condition. This means returning the item to us in its original condition, unused, in it(s) original packaging, with garment tags and ‘do not remove tag’ still attached. Items purchased using Paypal can be refunded to Paypal if returned by freepost to BrownThomas.com. If returned in store, we can offer a Brown Thomas Gift Card or exchange.
We will always honour a refund if you are not completely happy with your purchase under the following conditions. It has been returned (either by post or in store) within 14 days of receipt along with proof of purchase. It is in a sale-able condition, this means returning the item to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached. For legal reasons cosmetics must be entirely unopened with original packaging intact.
Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card or store credit card.
We cannot refund or exchange beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided in such circumstances unless the goods are faulty.
Please ensure when returning that watches still have the thin plastic film on the face, are in their original packaging and that any "do not remove" tags are still attached to the straps.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
If you have any further queries relating to returns, please contact email@example.com.
CLICK & COLLECT
Returns & Refunds
You can return your Click & Collect purchases to the same location in store. The service operates the same Returns policy as our store. For more information on our Returns policy please read here.
Looking for more information on Click & Collect Returns & Refunds? Please contact our Online Customer Services Team on +353 (0) 818 303 062 or email firstname.lastname@example.org. Read more about the Click & Collect Terms & Conditions and FAQ
Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to your store for collection; this will be before the order is collected.
Your Click & Collect order will take 1-2 working days to arrive at your selected store. For Brown Thomas Dublin it will usually take 1 working day and for Brown Thomas Cork, Limerick, Galway and BT2 Dundrum and BT2 Blanchardstown- 2-3 working days*. *Please note deliveries will arrive in your selected store from Monday to Friday.
We will keep your order at your preferred store for 14 days, from the date of receipt to store. After this period you we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it is ready please contact our Click & Collect to make an alternative arrangement.
Looking for more information please contact our Online Customer Services Team +353 (0) 818 303 062 or email email@example.com