We would like to advise that deliveries are taking a little longer than usual. Please allow up to 7 days.
Should you wish to return any items purchased online or in-store prior to closure, you can return up to two weeks after the Brown Thomas physical stores re-open. Please do not post any return items to our stores as these cannot be processed prior to physical stores re-opening.
Standard Delivery €3.50
Please note, during this time, deliveries may take between 3-5 days. We apologise for any inconvenience this may cause.
For more information on our delivery service please read our full details on Brown Thomas Dispatch, Delivery & Order Tracking.
If for any reason you are not completely satisfied with your purchase, we have ensured our returns & refunds process is simple and free of charge. Please read full details of the Brown Thomas Returns & Refunds process should you need further information
To return items by post please use the prepaid postage label attached to your dispatch invoice.
You can also return products to any of our Brown Thomas stores along with the order confirmation email and dispatch invoice. Please also note items must be returned within the 14 day timeframe and be in a saleable condition.