Encore Loyalty

“App” means the digital Encore Loyalty Card in the Arnotts or Brown Thomas App, available on the Apple IOS operating system and the Android operating system.

“Associated Card” means a secondary Encore Loyalty Card(s) on an Account, designated to accumulate loyalty points which may only be redeemed by the Primary Card.

“Brown Thomas Arnotts” means Brown Thomas Arnotts Limited with its registered offices at 92 Grafton Street, Dublin 2.

“Encore Loyalty Card” means (i) the physical Encore Loyalty Card which can be used in both Arnotts and Brown Thomas; and/or (ii) the App where reference to the Encore Loyalty Card is only to the physical loyalty card.

“Gift Card” means an Arnotts gift card or Brown Thomas gift card purchased at any Arnotts, Brown Thomas or BT2 store or at www.arnotts.ie or www.brownthomas.com or any e-gift cards as provided by Hemmingways, a UK based service provider.

“In-store” means any Arnotts, Brown Thomas or BT2 store.

“Member” means the holder of an Account.

“Online” means via the Arnotts or Brown Thomas website or such other Arnotts or Brown Thomas websites or web-based service as designated by Brown Thomas Arnotts from time to time.

“Primary Card” means the primary Encore Loyalty Card on an Account, designated to accumulate and redeem loyalty points.

“Programme” means the Encore Loyalty programme as described in, and subject to, these Terms.

“Terms” means the general terms of use of the Programme.These Terms govern the Encore Loyalty Programme operated by Brown Thomas Arnotts. Except as indicated in these Terms, the Programme applies equally to transactions carried out in Arnotts and Brown Thomas.

The Encore Loyalty Card is the property of Brown Thomas Arnotts and it must be promptly returned to Arnotts or Brown Thomas or destroyed if so requested by Brown Thomas Arnotts.

In the event that an Encore Loyalty Card is damaged, lost or stolen, Brown Thomas Arnotts may, at its discretion, provide a replacement loyalty card. Replacement cards can be obtained In-store and registered either In-store or Online. Brown Thomas Arnotts does not accept any liability for lost, stolen or damaged Encore Loyalty Cards.

The Encore Loyalty Card is not a credit, payment or cheque guarantee card.

Brown Thomas Arnotts may amend these Terms from time to time. Brown Thomas Arnotts may notify Members of any changes to these Terms. Notices detailing any revised terms will be available Online or on the App. If a Member uses their Encore Loyalty Card following a change in the Programme, the Member will be deemed to have accepted the change. Brown Thomas Arnotts may revoke membership of the Programme at any time and if so, any Points the Member has accumulated with Arnotts and/or Brown Thomas in respect of the Programme will be forfeited. In each case, Brown Thomas Arnotts will not be liable for any resulting loss or damage.

Members must present a plastic or digital Encore Loyalty Card, when making a purchase in order to earn points on that purchase. Members earn 1 point for every €1 spent (2 points for every €1 spent for Platinum Members) (“Points”). Points earned In-store will be applied to a Member’s Account and available to spend within 3 days of the In-store transaction or within 3 days of the Online order item being shipped.

Membership is tiered according to each Member’s combined spend in both Arnotts and Brown Thomas, and each tier of membership offers enhanced benefits. Brown Thomas Arnotts reserves the right to change a Member’s tier at its discretion where the Member’s spend substantially decreases. The following Tiers shall be applied to a Member’s Account:

Patron Tier

• Patron Tier membership applies to Members who have spent up to €1,000 in a calendar year.

Premium Tier

• Premium Tier membership applies to Members who have spent over €1,000 and up to €4,999 in a calendar year.
  

Platinum Tier

• Platinum Membership applies to Members who have spent over €5,000 in a calendar year.
• Platinum Memberships expire annually.
• Platinum Membership will be retained for a full year once the Member meets the Platinum criteria of €5,000 spend in the previous calendar year.

If a Member spends more than €5,000 within a calendar year the Member will start to earn 2 points for every additional €1 spent on all eligible purchases. This benefit is valid for 12 months from the date of upgrade to Platinum. After 12 months the benefit will be maintained if the spend in the 12 months is €5,000 or more. (“Platinum Loyalty Card”).

Points can only be earned at the higher threshold from the day following the purchase which qualified the Member for the increased Points. Increased Points will not be applied retrospectively to any element of the qualifying purchase. Brown Thomas Arnotts may also offer bonus points at its absolute discretion at certain times. Members can check their Points balance by setting up an Online account at www.arnotts.ie or www.brownthomas.com and linking their Encore Loyalty Card.

Members may redeem Points as outlined below subject to all applicable laws and regulations and subject also to income tax and other taxes, which shall be the sole liability and responsibility of the Member. Brown Thomas Arnotts does not accept any liability for Points accrued on or redeemed from use of the Encore Loyalty Card without the Member’s knowledge.

To become a Member an applicant must become a registered Account holder by creating an Account and completing a hard copy registration form and submitting it to Arnotts or Brown Thomas In-store or an Online registration form on the Brown Thomas or Arnotts website, or via the App available for Apple iOS or Android operating systems on Google Play or Apple App Store (not all Android devices may be supported Account). Once the Account is created and validated by Brown Thomas Arnotts, the Account becomes active.

A notification email of the successful and completed account information will be sent to Members upon the Account becoming active.

The Member is obliged to notify Brown Thomas Arnotts in writing of any change in the Member’s address or other Member details. Member addresses can be updated by emailing Brown Thomas Arnotts via our Contact Us page. Alternatively, Members can update their own details Online via the ‘My Account’ section.

Brown Thomas Arnotts may, at its discretion, suspend, alter, amend or terminate the Programme at any time on giving reasonable notice to the Members, which notice may be given Online, on the App, through email communication to the Members or by displaying notices In-store.

Brown Thomas Arnotts reserves the right to decline, issue or withdraw the Encore Loyalty Card at any time without prior notice to Members. For the avoidance of doubt, in such an event, the Member shall be withdrawn from the Programme. Members may be removed from the Programme at any time at the discretion of Brown Thomas Arnotts.

All Members must be at least 16-years-old on the date of creation of his/her Account.

The Programme is only available to customers with a billing address within the island of Ireland. Unfortunately, if a billing address is entered which is outside of the island of Ireland, the earning and redemption of Points is not possible.

Brown Thomas Arnotts staff, retired staff and concession staff may participate in the Programme, but are not eligible to redeem Points against Arnotts or Brown Thomas loyalty-related competitions or games, or against Member-only product offers.

Membership of the Programme is personal to the Member. Each Member is responsible for the proper use and security of his/her Encore Loyalty Card and his/her Points. Where a Member has been given (or where a Member has chosen) a password which enables the Member to access certain parts of Online or the App the Member is responsible for keeping this password confidential. A Member cannot share or transfer his/her Points. A Member may link one or more Associated Cards to a single Account for the sole purpose of accumulating points on that Account. However, each Account may only have one Primary Card linked, which can be used to redeem any accumulated points on that Account. A maximum of five cards may be linked to any one Account to facilitate the collection of points within families.

Earning Points

Points can be earned by Members: 1) on purchases In-store and Online; and 2) by redemption of Gift Cards;

Points cannot be earned by Members: 1) on the purchase of Gift Card/s; 2) on delivery charges; 3) on gift wrap options; 4) on In-store parking; 5) on In-store gratuities; 6) on In-store alterations; 7) on purchases of wedding gifts; 8) on Points redeemed; 9) purchase of alcohol.

Redeeming Points

Members can only redeem Points In-store and Online or via the App. Member Accounts must be registered in order to redeem Points. Unregistered Encore Loyalty Cards will expire after 12 months and any points accumulated on the Loyalty Card will also expire.

Points cannot be exchanged or redeemed for cash at any time.

Brown Thomas Arnotts has the right at its sole discretion to determine from time to time which products and services qualify for Points and the number of Points that will be credited for a transaction.

Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms.

Returns/Refunds

On the return of an item that earned Points, the number of Points earned on that transaction shall be deducted from Member’s Account. The deduction will occur when (i) a refund is completed In-store in accordance with the Brown Thomas Arnotts Returns & Exchanges policy policies, or (ii) if the return is an item purchased Online, when the returned item is processed by Brown Thomas Arnotts and the Member’s refund is completed in accordance with the Brown Thomas Arnotts returns and refund policies. In these events, the Points earned on the item returned will not be deducted immediately from the Member’s viewable Account balance. Instead, the Member’s viewable Points balance will be frozen until such time as Member earns the equivalent number of Points.

If the Points earned on a transaction have been redeemed by the Member at the time of the return of that item, the Account will show a decrease in an amount commensurate to the value of the returned item.

Where the Points earned on a transaction have been redeemed by a Member prior to the return of an item, this may cause the account to go into a negative balance and the Points balance may temporarily appear as zero depending on the Member's balance. The Member’s Account will only appear as a positive balance once a sufficient number of Points have been accumulated on the Account.

If a Member has redeemed Points towards the payment (full or part payment) of an item that is subsequently returned in accordance with the Brown Thomas Arnotts Returns & Exchanges policy, these Points will be credited back on to the Account at the time of the completion of the return of the item.

If a product acquired through the redemption of Points is damaged or defective in any way, your statutory rights when goods are faulty will apply. If the Member chooses not to accept a replacement product, Brown Thomas Arnotts will credit the Account for the number of Points redeemed.

Points Expiry

On 30th September each year, Points earned in the previous calendar year will expire.

Members will receive a statement of Account (“Statement”) each month by email. The frequency of Statement may change from time to time. The Statement will contain notice of the number of Points on the Member’s Account.

Members will have six months from the date that the Programme is terminated to redeem Points after which any unused Points shall be forfeited.

Points Transfer

Points cannot be transferred between Accounts or donated towards social causes. For the avoidance of doubt, replacement of a lost or stolen Encore Loyalty Card does not result in the creation of a new Account for the Member. Where Member’s card is lost or stolen, Member may download the Arnotts or Brown Thomas App and digital Encore Loyalty Card. If Member has already linked their Encore Loyalty Card to an Online account, their digital Encore Loyalty Card will be available in the App. If Member has not linked their card to an Online account, they can download the App and contact us by visiting our Contact Us page to have their Encore Loyalty Card linked. Alternatively, Member may request a replacement physical Encore Loyalty Card which will then need to be linked to the Member’s existing Account. This can also be done by contacting us via our Contact Us page.

Allocation of Retrospective Points

If a Member is not in possession of his/her physical Loyalty Card or Digital Card on the App (if he or she has registered through the App) at time of the transaction In-store, the Member can have their points added to their Loyalty Account by emailing a copy of their receipt via the Contact Us page. It may take up to 30 days before retrospectively added points appear on Member’s account. Members can avail of this service up to 14 days from the date of the transaction.

Double Points On Sustainable Edit.

All Members earn an additional 1 point for every €1 spent on products from the Sustainable Edit range with Arnotts and Brown Thomas, both In-store and Online. Platinum Members earn 3 points for every €1 spent on products in the Sustainable Edit range; 2 standard points plus 1 additional point for every €1 spent on products from the range. Items in the Sustainable product range are subject to change. It may take up to 7 days for the additional points to be added to a Member’s Account.

Birthday Points.In order to qualify for the Birthday Bonus Points, Members must have provided a date of birth when registering for the Programme. Triple points apply to all eligible purchases made with In-store or Online, in the 7 days before, on the day of and 7 days after the Member’s birthday. Depending on the birthday date and when the Member shops it may take up to 30 days for birthday points to be added to the Member’s Loyalty Account.

Hands Free Shopping.

Hands-Free Shopping service is available free of charge to all Loyalty Members and is available in selected Arnotts and Brown Thomas stores. Shopping must be collected on the same day of purchase and all bags must be collected at least 30 minutes before the store closes. Members will be required to provide their full name and a mobile number when requesting the service, and to present their receipt when collecting their shopping. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member, and Brown Thomas Arnotts does not accept any liability for lost or stolen goods howsoever arising. This service may be unavailable at certain times and is not currently available in BT2 stores.

Free Tea Or Coffee (Or Dessert For Platinum Tier Members) When Dining.Premium tier Members are entitled to a free regular tea or coffee drink when ordering any main course (breakfast, lunch or dinner) in participating restaurants in Arnotts and Brown Thomas stores. Platinum tier Members are entitled to either a free regular tea or coffee drink or free dessert in the same sitting, when ordering any main course (breakfast, lunch or dinner) in participating restaurants in Arnotts and Brown Thomas stores. In order to redeem the benefits, the Member must provide proof that they are a Member of the Programme, are Premium or Platinum Member tier (as applicable) at the time of redemption by presenting their plastic Encore Loyalty Card or digital Loyalty Card on the App. This benefit is subject to availability.

Free Home Delivery From Store.

Free Home Delivery for purchases made In-store is available exclusively to Platinum tier Members. In order to redeem the benefit, the Member must provide proof that they are a Platinum tier Member at the time of booking. The service is available in participating Arnotts and Brown Thomas stores and delivery will be made on the same day or next day depending on the store, availability of the service and the Member’s delivery address. For same day delivery, requests must be made before 4pm. For next day delivery, requests must be made before 6pm. The service is available only within a radius of 15 kilometres from the store location. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member and Brown Thomas Arnotts does not accept any liability for lost or stolen goods howsoever arising. Same day delivery available in Brown Thomas Dublin. Next day delivery available in Brown Thomas Cork, Limerick and Galway. This benefit is subject to availability.

Complimentary Fitting Room At Home.

Loyalty Platinum tier Members are entitled to up to two complimentary Fitting Room at Home services in a calendar year. Members must provide proof of their Platinum tier status by sharing their loyalty account number at the time of booking. If a Member loses their Platinum status before they have redeemed the service a second time in a year, they are deemed ineligible for the second service. Members can choose up to 20 items, totalling a maximum value of €20,000 per appointment. The service is available within a 15 kilometre radius of the store location. This benefit is subject to availability and is not available from BT2 stores.

Complimentary Basic Alterations.

A complimentary basic alterations service is available exclusively to Members who are designated as Platinum tier Members at the time of purchase. Members are required to provide proof that they are Platinum tier Members at that time. Alterations available with this benefit are cuff and hem alterations: sleeve length, skirt/dress length and trouser/jeans length. Home delivery on alternated garments is available only where the delivery address is within a 15 kilometre radius of the store where the item was purchased. Members whose address is outside of this radius of the store will be able to collect the altered items from the store the items were purchased from. The service is available in Arnotts and Brown Thomas stores. The service is not available in BT2 stores. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member and Brown Thomas Arnotts shall not be liable for lost or stolen goods howsoever arising. This benefit is subject to availability.

 Free Standard Online Delivery.The complimentary service is available exclusively to Members who are designated as Platinum tier Members at the time of purchase. This benefit is for free standard Online delivery only (excludes certain brands or products, such as the purchase of Gift Cards, large items, Furniture or nominated day delivery and same day delivery) and is automatically available to Platinum Members when they are logged into their Online Account. This benefit can be enjoyed for the duration that the Member remains at Platinum tier status. Loyalty Members can enjoy other benefits including complimentary Personal Shopping, invitations to In-store events and surprise treats In-store. These benefits are provided at the discretion of Brown Thomas Arnotts and may be removed or amended at any time.

Personal data supplied to Brown Thomas Arnotts (e.g. name, address, email, telephone number, date of birth) by a Member during the registration process will only be processed by Brown Thomas Arnotts for the purposes set out below and in accordance with the Brown Thomas Arnotts Privacy Policy. Other than as stated below, no personal data will be divulged to any third parties outside of Brown Thomas Arnotts or its data processors, unless required by law, or in order for us to comply with our legal and regulatory obligations or the protection of our interests or for defence against a legal claim.

Accounts and transactions may be monitored in order for us to comply with our legal and regulatory obligations.

Brown Thomas Arnotts can use the personal data supplied by the Member in order to manage and administer the Programme and improve the way the Programme is run; to help Brown Thomas Arnotts understand Members’ shopping habits; to communicate information to Members; and to provide Members with relevant tailored offers by email, SMS or post, unless the Member opts out of the receipt of such offers in accordance the Privacy Policy as outlined below.

A Member can 'opt out' of such marketing communications at any time, free of charge, if he/she does not want to be contacted by Brown Thomas Arnotts for direct marketing purposes, by ticking the appropriate box on the Registration Form or App or by contacting us via our Contact Us page.

Brown Thomas Arnotts can also use information relating to sets or groups of Members, without identifying Members, to enhance its understanding of Member behaviour and enable Brown Thomas Arnotts to improve its service in general.

A Member has the right to request his/her data currently held by Brown Thomas Arnotts. Members also have the right to rectify, cease processing of personal data or erase his/her personal data under the provisions of the Data Protection Act 2018. Halting processing or deleting personal data relating to the Programme may result in reduced benefits under the scheme.  Subject to applicable law, Brown Thomas Arnotts will provide Member with a copy of his/her personal data in accordance with the Data Protection Act 2018. Brown Thomas Arnotts may request proof of identification to verify Member’s access request. If you have any queries in relation to your personal data, you may contact us by visiting our Contact Us page or email the Data Protection Office (dataprotectionofficer@brownthomas.ie) or write to the Data Protection Officer, Brown Thomas Arnotts Ltd., 92 Grafton Street, Dublin 2. If Member’s personal data held by Brown Thomas Arnotts is inaccurate, the Member should inform Brown Thomas Arnotts in writing so that the necessary amendments can be made or to request that the information be erased or object to processing the relevant personal data as requested by Member.

It is important that Members’ personal data is kept up to date in order that Brown Thomas Arnotts can operate the Programme effectively. If Member wishes to change or update Member’s personal data on his/her Account, Member can do so (i) Online by updating the ‘My Account’ page; (ii) by contacting us via the Contact Us page; or (iii) by changing his or her profile via the Self Service Menu on the App. For customers who have an Online account with both Arnotts and Brown Thomas, changes made to Member personal data on his/her account on each website will be reflected on the other.

Any information provided by you in the registration process or gathered by Brown Thomas Arnotts during any visits to the Programme website shall be subject to the terms and conditions of the Brown Thomas and/or Arnotts website.

Brown Thomas Arnotts may disclose Members’ personal data if it sells or buys any business or assets, in which case Brown Thomas Arnotts may disclose personal data to the prospective seller or buyer of such business or assets. If Brown Thomas Arnotts or all or some of its assets are acquired by a third party, Members’ personal data may be one of the transferred assets. Such disclosure or transfer will not alter a Member’s rights in respect of the use that can be made of personal data by the successor or acquiring company.

Brown Thomas Arnotts may assign and transfer all of its rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without prior written consent of Brown Thomas Arnotts.

By either signing the hard copy registration form, registering Online through the registration form or the sign-up screen on the App, Member agrees to abide by these Terms and this Data Protection Notice.

Some of our in store third party suppliers may operate their own loyalty programmes. Brown Thomas Arnotts shall not be liable to you in relation to these third party loyalty programmes. The third party suppliers shall be data controller in respect of any information given to them and there is no sharing of information with Brown Thomas Arnotts in respect of the personal data collected. 

If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into these Terms or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.

Other than for death or personal injury arising from the negligence of Brown Thomas Arnotts, to the extent permitted by law, Brown Thomas Arnotts shall not be liable for any loss, damage or consequential damage of any nature in contract, tort (including negligence) or otherwise caused by the acceptance of the Terms, entry, or in connection with the Programme.

These Terms shall be governed by Irish law and the Courts of the Republic of Ireland shall have exclusive jurisdiction.