Contact us

See how to contact Customer Service below.

For general queries please contact our online customer services team on +353 (0) 818 303 062 or email onlinecustomerservices@brownthomas.ie or for loyalty related queries, please email loyalty@brownthomas.ie.

We have extended our returns policy during this time. If you need to return an item, you have up to 28 days from when Brown Thomas Stores reopen. If you have purchased online from us, we have extended the return period to 28 days from when the purchase is received.

Online queries
Please email:
onlinecustomerservices@brownthomas.ie
Loyalty Line
Please email: loyalty@brownthomas.ie
Store Queries
Please email: storequeries@brownthomas.ie
By Post
Online Customer Service,
Brown Thomas Corporate Offices
21-26 Anne's Lane
South Anne Street
Dublin 2
Ireland
Customer Service Opening Hours
Monday
10:00 - 18:00
Tuesday
10:00 - 18:00
Wednesday
10:00 - 18:00
Thursday
10:00 - 18:00
Friday
10:00 - 18:00
Saturday
10:00 - 18:00
Sunday
11:00 - 18:00
Alternatively please send us an email via the form below: