Services

These terms and conditions (“Terms”) relate to service appointments with a selection of Brown Thomas departments and brands.

Please be sure to read, and make sure you understand, the Terms prior to using the Brown Thomas website and placing a booking for an appointment. By using the website and the appointment booking feature, you agree to be bound by these Terms as well as the Brown Thomas Arnotts Limited (“Brown Thomas Arnotts”, “We”, “Us”) Online and In-Store Terms & Conditions and Brown Thomas Arnotts Privacy & Cookie Policies.

Appointment bookings are subject to availability. Certain services have an age restriction, please check with the individual brands for further details.

For appointments booked on behalf of another person, the person attending the appointment will be deemed to have accepted all terms and conditions relating to that appointment on behalf of the guest.

IMPORTANT: It is your responsibility to check all details and any restrictions in relation to a service prior to booking. This includes the disclosure of any medical or other allergy / health information. There will be an input box on the website for you to specify this information. You may be contacted by phone prior to your appointment if you include any information that would be useful to discuss prior to your appointment.

Appointment bookings are subject to availability, we suggest that you book your service with us well in advance in order to avoid disappointment.

Brown Thomas Arnotts reserves the right to not accept certain bookings.

To ensure fair access to our services and avoid operational challenges, customers are discouraged from booking multiple appointments on the same day. If a customer attempts to book more than one appointment on the same day, the additional bookings may be cancelled at our discretion. This policy helps us manage our resources effectively and provide a smooth experience for all customers.

Any customer data taken will be processed in accordance with Brown Thomas Arnotts Privacy Policy available here.

In some circumstances, the services available on the Appointment Booking section of the Brown Thomas website are sold by our Partners and not by us. Brown Thomas Arnotts is only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our Partners to act as their commercial agent and they shall be responsible for delivering any services to you.

When booking online any appointment charges or minimum purchase requirements will be made clear at the time of booking. For any redeemable charges the amount must be redeemed on the day of your appointment and redeemed against products from the counter in which your appointment takes place. This also applies to minimum purchase requirements e.g. 2 items where the products must be purchased on the day of your appointment and from the counter in which your appointment takes place.

Payment is typically made at the department counter at the time of the appointment. Any advance payment is redeemable at the time of the appointment. If you wish to pay or deposit in advance, or gift a treatment to another person, then you should add note in the Service Selection page requesting a phone call from the sales team to enable you make a pre-payment by credit card.

Once your request for an appointment has been received, we will confirm that your appointment request has been accepted by sending an e-mail to the e-mail address you provide on the appointment booking website and/or an SMS, if you have submitted a contact mobile phone number.

If you have requested a specific person (e.g. artist, therapist), we will, wherever possible, do our best to accommodate you but we are unable to guarantee that your preferred person will be available.

If you are late for an appointment then your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged.

You may be asked to remove valuables, such as rings, prior to beginning your service. We cannot be held responsible for loss or damage to personal items.

Certain services may require patch tests or pre-treatment consultations. We reserve the right to refuse to provide a service if you do not attend these pre-treatment consultations prior to your appointment.

It is your (or the person receiving the service) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Brown Thomas Arnotts or the therapist that might affect or be affected by any service (for example, any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings. If any service is found unsuitable we will recommend an alternative, where possible, and subject to availability. If you (or the relevant recipient of the service) fail to disclose any such information to Brown Thomas Arnotts or the therapist, neither Brown Thomas Arnotts nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service. Furthermore, products used during the treatment may contain allergens and Brown Thomas Arnotts will not be responsible for any adverse effects occurring including, without limitation, any allergic reactions, or for any other loss, damage or injury suffered, sustained, or incurred by customers in connection with the treatment. For the avoidance of doubt, nothing in these terms seeks to exclude liability for death or personal injury resulting from negligence.

We offer a number of services specifically designed for mums-to-be. As a number of our services are unsuitable for mums-to-be, we would appreciate if you could inform us if you are, or, think you are pregnant.

It may not be possible to provide some appointments if babies or children are present owing to health and safety regulations. Please inform us if you plan to bring a child with you to your appointment so we can advise as to whether or not we can accommodate them safely.

We understand that sometimes your plans may change. You may cancel or request to reschedule your appointment free of charge, provided that you give us at least 48 hours’ notice before the scheduled appointment time.

Rescheduling is subject to availability. While we will do our utmost to accommodate your preferred new date and time, we cannot guarantee availability.

How to Reschedule or Cancel your Appointment

You can reschedule or cancel your appointment (provided that rescheduling or cancellation is not prohibited by these terms and conditions) through:

1.     A link you will receive in your confirmation email or text message (if applicable);

2.     By phoning the store in which your appointment is scheduled details of which can be found on the Contact Us page of this site.

Late Cancellation and No-Show

If you cancel or reschedule less than 48 hours before your appointment, or if you do not attend your appointment without notifying us (a “No-Show”), any deposit paid will be retained in full and shall be non-refundable.

A “No-Show” means you fail to attend your scheduled appointment and you have not cancelled or rescheduled it at least 48 hours before the appointment time.

Please note that your statutory rights are not affected by this policy. Nothing in these terms and conditions limits or excludes any rights you may have under applicable consumer protection laws.

We closely monitor appointment attendance patterns. If a customer repeatedly fails to attend booked appointments, we reserve the right to limit their ability to make future appointments. Customers will be notified if such restrictions are applied to their account. This measure helps us manage our schedule efficiently and maintain a high standard of service for all customers.

We really value your privacy and our Privacy & Cookie policies set out how we may collect and use your personal data and how we look after it.

By making an appointment booking, you (or the person receiving the service) may provide us with additional personal information, including any medical or other allergy / health information that you or they disclose as part of your booking. Where such information is provided, we will treat this personal information as private and confidential in accordance with all relevant data protection or privacy legislation. We will collect and use such information in accordance with our Privacy & Cookie Policies, as well as these Appointment Booking Terms and Conditions. Information that you (or the person receiving the service) provide, as part of your booking, may include personal information that has enhanced rights at law and, as applicable, we will look after this information in accordance with the relevant obligations set out within these data protection laws.

We work with Qudini by Verint a carefully selected third party to process your booking and the personal information that you (or the person receiving the service) provide will be shared with them for such purposes, as well as any Partner providing the appointment service(s). We require all the third parties that we interact with to treat your personal information as securely, carefully and confidentially as we do.

We, and the Partner Brands who provide the relevant service(s) may retain your personal information for a period of time, information such as preferences and details of your transactions in order to provide the best customer experience before and after your appointment. We will retain the same in accordance with relevant data protection or privacy legislation.

If, at any point, you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can request that we delete the same. Please see our Privacy & Cookie Policies for information on how to do this.

Please be aware that counter employees may contact you in relation to your appointment, using the contact details supplied.

We would like you to have the best possible experience with us and want to ensure we maintain the highest standards possible. If you would like to give us your feedback or tell us about your concerns regarding your appointment, please contact us as follows:

1. by visiting the Contact Us page;

2. by phoning our Customer Services team on 0818 303 062; or

3. by phoning the store in which your appointment is scheduled details of which can be found on the Contact Us page of this site.

If you have concerns about the use of your personal data, you can contact the Brown Thomas Arnott DPO at dataprotectionofficer@brownthomas.ie