Track Your Order

We know you will be awaiting your brownthomas.com purchase(s) with anticipation and we will try to deliver to you as quickly and conveniently as possible. Please find outlined below how to check the status of your order and track when your brownthomas.com purchases will arrive. Should you need any further information about tracking your order please refer to our Contact Us page.

Tracking Your Order

You will receive an email confirming your order has been placed and another email when your order has been dispatched. You can also sign in into your personal account ‘My Account’ on brownthomas.com to view the status of your order. Please find how to track your delivery after dispatch below.

Tracking your order

An Post for Rep of Ireland orders

Once your order has been dispatched you will need to track your order via our delivery partner An Post. To track your delivery we will provide you with an An Post tracking number on your dispatch email. Please use the An Post tracking system ‘Track and Trace’ to follow your item through the final stages of this process http://track.anpost.ie/. Please be aware it can take up to 48 hours after your confirmation email for your tracking number to be enabled.

Please note

1. An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm.
2. During Bank holiday periods please allow an extra day for Standard Delivery.
3. An Post do not deliver on a Saturday or Sunday.
4. For Same Day or Nominated Day orders you will receive an SMS once the courier has picked up your order which will confirm your chosen delivery slot.

Tracking your order

DPD for Northern Ireland orders


Once your order has been dispatched you will need to track your order via the tracking portal available at DPD our delivery partner.

To track your delivery we will provide you with a tracking number on your dispatch email.
Please use the DPD tracking system located here.

Please note

1. Northern Ireland deliveries take place from Monday to Friday, 8.30am to 6.00pm.
2. During Bank holiday periods please allow an extra day for Standard Delivery.
3. We do not deliver on a Saturday or Sunday.