Doing the right thing is one of our key values, and that means ensuring that everyone’s voice is valued. We work to weave inclusivity into everything we do, from ensuring that we attract talent with diverse backgrounds, experiences, and views; to fostering a welcoming and inclusive culture across our business.

We know that inspiration can come from anywhere. Embracing different perspectives, welcoming different voices, and leveraging our collective strengths has been the secret to our success for almost two hundred years. As we look to the future, we are excited by the opportunity evolve and expand our focus on Diversity and Inclusion efforts to ensure that we continue to create a sustainable workplace environment.


Our Purpose: we exist to imagine and create a sustainable future for our people, customers and communities.

Our Commitment: We are committed to a workplace where equal opportunity and unbiased treatment forms the foundation of our Diversity and Inclusion strategy. The impact of what we do will answer to our customers, our own people and the communities around us.


We do the right thing

Drive meaningful change by transforming behaviour and attitudes in order to create equal opportunities for all.

We all belong

Create a truly inclusive workplace where we cultivate a culture that values diversity and is centred around belonging.

Power of Partnership

Commit to purpose filled partnerships externally and collaborate to unite on the D&I agenda internally.


In April 2021, Brown Thomas Arnotts’ Diversity & Inclusion Board was established with the aim of creating a more equitable, diverse and inclusive business. Made up of 14 team members from across our business and chaired by our MD, our D&I Board is focused on ensuring that we Do the Right Thing and embed inclusivity in all aspects of our business.


We created this ‘EDI Matters’ wheel to ensure that we remain inclusive and to engage our team members in many planned activities and initiatives throughout the year

The BTA D&I Board are responsible for delivering on the EDI Matters series under the following headings:

You can read more about how we celebrated 'Pride Matters' this year here.


We are honoured to have received Bronze Investors in Diversity accreditation from the Irish Centre for Diversity in 2020. To obtain this accreditation, we put effective D&I policies in place, communicated these policies to all staff, and provided D&I training for all company leaders.

We are now working towards a Silver Investor in Diversity in 2021 and look forward to further developing and strengthening our D&I programme.

Dublin LGBTQ+ Pride Certified Proud Irish Center Diversity Open Door Member

We are also proud to partner with the Open Doors Initiative, which provides opportunities to marginalised members of our society. Open Doors create pathways to work through training, education and employment, with a focus on refugees, young people with educational barriers and people with disabilities.

In 2021, we became Certified Proud. Certified Proud is a membership accreditation body for businesses across Ireland committing to make a safe workplace where we all belong and to create a Positive Environment for LGBTQ+ team members and customers, embracing differences and supporting the LGBTQ+ community all year round. Furthering our commitment to the LGBTQ+ community we are also proud sponsors of Dublin Pride, and look forward to developing this partnership moving forward.

We also partner with the communities in which we live and work through the charity and volunteering arm of our sustainability programme. Furthermore, as part of the Selfridges Group of retailers, BTA have two seats on Selfridge Group’s D&I Council, which is a fantastic way to discuss ideas and share best practice to collectively move our D&I agenda forward.

A note from our MD:

We stand for a diverse and inclusive workforce and are committed to fostering an equal, diverse and inclusive culture, where all of our team members are treated with the upmost respect, and have the opportunity to reach their full potential.

We expect you, our cherished customers, to uphold these standards when interacting with Brown Thomas Arnotts, whether it be in store or through our digital platforms.

We pledge to be actively inclusive and will not tolerate discriminatory behaviour of any kind towards our team members.

Donald McDonald
Managing Director, Brown Thomas Arnotts