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Preloved With Designer Exchange
Preloved Product means Second Hand or Used Goods and therefore will
invariably show signs of use and may be missing supplementary items that may have been supplied when the
product was sold "New", including but not limited to literature, boxes and dust bags.
By purchasing from Preloved with Designer Exchange Collection, you acknowledge that items will not be as
new and will have an element of wear and tear. We endeavour to provide a full and concise assessment of
condition along with a list of what is and is not included supplementary to the product.
At the point of purchase, we will share a copy of the above-mentioned assessment with you and ask you to
sign two copies of same, one for you to retain and another which will be retained by us and filed for
our records.
Our partner uses an authentication software called Entrupy. Entrupy is the world’s first authentication
solution for designer handbags. Entrupy is powered by artificial intelligence where they have built a
complex detection algorithm that deciphers replicas from the real thing.
At the point of purchase, you will receive a certificate or letter of authenticity from our partner.
Should you change your mind after your purchase, we offer a full refund within 14 days of purchase
subject to the completion of a return authentication process. The item(s) must also be in the same
condition that it was sold in and returned with all tags attached and with all items it was supplied
with, including the certificate or letter of authenticity and original receipt.
Upon return of the item(s), we require 48 hours to authenticate the item(s) with our partner, before
processing the refund.
Agreed refunds will be processed in the same manner in which they were paid and in as swift a timeframe
as possible.
Vintage Watches With Dayt
The Brown Thomas Arnotts Returns & Refund policy applies, however please see
below additional conditions and procedure:
• Vintage watch returns can only be processed in our Grafton Street store in Dublin. No postal
returns.
• In order to process your return/refund, all watches must undergo assessment by our team of horologists to
ensure the original condition has been maintained. Please allow up to 10 days from the moment we receive
your item back to complete this process.
• All watches must be returned unworn, unaltered,in the same condition they were received, in their original
boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. “New
and unused” means that there are no scratches, marks, or blemishes on the item; tags and protective stickers
and factory plastic seals have not been removed; there are no signs of wear on the product or the case; and
the product must not have been sized or altered in any way. Note that dings and scratches will happen even
if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication
that it has been used.