We'll send you a confirmation email when we receive your order (check your spam folder if you don't see it). If you notice an issue with your personal details, contact online Customer Services right away here page. Details for orders already dispatched can't be amended.

As we aim to start processing your order as soon as its placed, it is not possible to add items to an existing order. Similarly, you have limited time to cancel an order after its been placed by contacting the online Customer Services team. It's not possible to cancel orders once they've been dispatched.

We accept payment in Euro and Sterling. Pay online using the following payment methods: Visa, MasterCard, American Express, Brown Thomas Rewards VISA Credit Card, PayPal, Apple Pay, Arnotts or Brown Thomas Gift Card and loyalty points. Please retain your gift card for 28 days following an online purchase in case of a refund. We take your personal information and security online very seriously. For your protection, cards must be authorised. Occasionally, cards may be declined for a number of reasons – please contact your bank for more details if this happens.

A pre-authorisation is a temporary hold on funds in your bank account. It tells us that the funds for a purchase are in your account but no money actually comes out at this stage. Pre-authorisation hold times vary between banks from 7 to 30 working days. You don't need to do anything to cancel the pre-authorisation. Contact your bank if it's still showing on your account after 30 working days.

Please contact your bank for any queries, asking for the ARN transaction number before contacting Customer Service.

You can apply discount or promotional codes at checkout. Only one promotional code can be used at a time, and they can't be applied after your order has been placed. If you're having trouble with a code, please contact our Customer Service team.

You won't have to pay extra taxes and duties following Brexit. The final purchase price is shown at checkout as usual. If you receive a request for additional charges upon delivery, please contact our customer care team.
Irish VAT is applied to all orders, including those to Northern Ireland.

Occasionally items become unavailable due to many reasons including items being picked directly from store. We are very sorry if you receive an order confirmation email, followed by an email saying that an item is unavailable.

In the unlikely event that we are unable to fulfil all items in your order, we will still send any other items you've ordered and adjust the total cost.

• • Step 1 Using the order form, please indicate which item(s) you would like to return and why.
• • Step 2 Insert the form, along with item(s), in original packaging and secure tape.
• • Step 3 Go to https://www.anpost.com/returns and follow the simple instructions.
• • Step 4 Under the Retailer selection box, please select ‘Brown Thomas’ to ensure fast refund. Please note, if you are returning an electrical item, you should select the 'Brown Thomas Electrical' option.
• • Step 5 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection.
• • Step 6 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.

Please note from the 18th of September return orders will be charged at €4.95

*If you are in Northern Ireland, you can: Attach the FREEPOST label provided and bring to your local Post Office. Please ensure you retain proof of postage.*Kindly note some orders must be returned via DHL complementary pick-up service only.

If this applies to your order, a DHL waybill label and steps to complete your return will be sent with your order.

• • Online purchases These must be returned within a 28 days from when you received your order and be in a saleable condition. You may return most items purchased online to any of our Brown Thomas stores along with the order confirmation email and dispatch invoice. Kindly note Bottega Veneta, Christian Louboutin, Saint Laurent plus Prada bags & accessories and Jimmy Choo shoes & accessories can only be returned to our Dublin store.  
• • Items purchased in-store These may be returned within 28 days. Please note merchandise must be accompanied by an original receipt or a digital receipt on the Brown Thomas App. Refunds are issued to the original method of payment. A gift receipt is not an original receipt. Reduced price merchandise may only be exchanged.

If a product is defective in any way, please contact us and we'll provide a free returns label so that you can return the item at no cost. Any breakage or damage should be reported to us within 24 hours of delivery.

Please note products will be inspected upon return.

Valid Brown Thomas gift cards may only be used as full or part payment for goods in Arnotts and Brown Thomas stores, BT2 stores, as well as online at brownthomas.com and arnotts.ie. Gift Cards do not have an expiry date and will remain valid for as long as there is a balance on them.

E-gift cards are only available to be purchased in Euro however they can be used as full or part payment for goods in both Euro and GBP when shopping online.
For further support on eGift cards call 1800856097
For further support on physical Gift cards call +353 (0)818 303062

You can either buy a gift card online for delivery, or buy in-store. Gift cards bought online can't be picked up in-store for security reasons. Please see the gift card page for all delivery information. Please allow 2-3 working days for delivery.

Our team at any till point in-store can check a gift card balance for you. Gift cards can't be exchanged for cash.

Our gift cards do not expire.

Registering for an online account allows you to save your details for faster checkout and earn loyalty points. Once registered, you can edit any of your personal details as needed in the ‘My Account’ section.
If you already have an account but can't remember your password, just follow the 'forgotten password' instructions on our sign-in page. It should only take a few minutes to get your password reset email – if you're not seeing it, check your junk/spam email folder or get in contact with us for help.

See our store pages for the location and opening hours of your nearest store.

All Brown Thomas stores have a sensory-friendly shopping hour for the first hour that the store is open on a Sunday. This is to provide a more comfortable shopping experience for our customers with sensory sensitivities. We are aiming to create a calmer, more subdued environment for our diverse community. If you would like more information, please speak to a team member in store.

Please see our Careers page for details on current vacancies.

Our best price represents the permanent retail price for the item. Items in this category will not be further discounted as part of sales, offers or other  promotional activity. Shop here.

Subscribe to our weekly update emails full of brand new products and ideas using the sign-up box on our homepage. There's also an option to sign up when you register for a brownthomas.com account.
To unsubscribe, click unsubscribe at the top or bottom of any Brown Thomas email and confirm your request. It can take up to 5 working days for your request to be implemented.

We take your privacy very seriously and treat all your personal information as confidential. We won't disclose your information to a third party without your consent. Please see our Privacy Policy for more detailed information.
While we offer the ability to store payment details for a quicker checkout, we're careful to store these details securely.