Ordering Process

You may select products or services from our available range in-store.

By making an offer to purchase product(s) or services from a Brown Thomas Arnotts store, you are making an offer to purchase the product(s) or services under these Terms.

We reserve the right to accept or reject your offer at our discretion.

Pricing

All prices are listed in Euro and include applicable taxes unless stated otherwise.

Prices are subject to change without notice, but any changes will not affect offers that have already been accepted.

In the event of a pricing error, we reserve the right to cancel your offer and refund any payment you have made.

Payment

Payment is due at the time of purchase.

You can pay with debit or credit cards, Applepay, Google Pay, or Pay by Link. You can also pay all or part of the purchase price with a Brown Thomas VISA Credit Card, a Brown Thomas/Arnotts gift card, a One4all gift card, or Brown Thomas/Arnotts Encore loyalty card points. 

Card payments in store are managed and operated by third party providers Barclaycard and Worldpay.

In order to minimise the risk of unauthorised access, your card details will be encrypted. Once we register your transaction, we will make a pre-authorisation on your card in order to ensure that there are sufficient funds in order to complete the transaction. No charge will be made to your credit card until your transaction has been completed. 

Where there are mixed payment methods on the transaction, payment will be charged on all methods as soon as the transaction is completed.

If you pay using a Brown Thomas/Arnotts gift card, please retain your gift card that you have used for payment to facilitate any refunds you may require in the future.

Products and services will only be provided upon receipt of full payment.

Collection

Products purchased in-store may be collected immediately, subject to availability.

If products are not available for immediate collection, we will inform you of the expected availability date.

Delivery

Large Electrical Appliance Delivery & Installation

Delivery of Large Electrical appliances is only available to the Republic of Ireland via a dedicated delivery service. Please allow up to 7 working days for delivery. Our supplier may contact you to arrange delivery to a time that suits your requirements. Brown Thomas Arnotts general delivery terms apply.

If you are getting a new appliance delivered, we will take your old one back to be recycled under the Waste Electrical and Electronic Equipment Recycling scheme. However, you must ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.

Brown Thomas Arnotts offer a professional and convenient appliance installation experience across selected models. The option to add an installation service will be available on the website for qualifying models at an additional cost.

Upon delivery, our expert team will unpack and install your new model. We will test the product, connect to relevant pipes if required and ensure everything is in complete working order before departing. Your old appliance and packaging materials will be taken away, leaving the space as tidy as we found it. All appropriate packaging will then be recycled. Ahead of purchase and delivery, we would advise carefully measuring the intended space and clearing a pathway to the designated room for seamless installation and fitting. Please note that our installation service excludes gas appliances, as this must be carried out by a certified gas installer. Installation services are only available for models purchased with Brown Thomas Arnotts. All installations are on a like for like basis regarding positioning of electrics and plumbing. Installation must be purchased with a delivery service and only covers the installation of the purchased model.

If the installation cannot be completed due to any issue outside of our control, you will not receive any refund. We currently install appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance. We will install your new appliance in any position that you choose as long as the services (power, water, waste, etc.) are already in situ. We do not plumb or cable new lines to the new location.

Returns & Exchanges Policy

We will exchange merchandise returned as sold and accompanied by the original receipt within 28 days of purchase, or refund within 14 days of purchase, once specific return requirements of the items are met* Some items have specific restrictions or exclusions.

Reduced priced merchandise may only be exchanged within 14 days from the date of purchase. Refunds will be issued to the original method of payment. Note, a gift receipt is not an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 28 days.

Brown Thomas Arnotts shall not be responsible for products until such products have been successfully returned to Brown Thomas Arnotts in their original packaging.

Nothing in this policy will impact your statutory rights.

Non-returnable items:*
• Unsealed, opened and worn items;
• Made-to-measure, made-to-order, altered, or personalised items;
• Items that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
• All food items (including hampers);
• Beauty products where packaging has been removed or unsealed;
• Intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
• Bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
• Gift cards;
• Seasonal Products, Christmas decorations, and Christmas trees;
• Earrings and pierced jewellery; and
• Paper Carrier Bags.

Where a manufacturing fault is identified your statutory rights will apply.

Customers should be aware of our returns policy before making a purchase; when purchasing any item that cannot be returned for hygiene reasons or reduced-price merchandise, they should be advised to check our exchange policy before using or opening their purchases. Tags and stickers advising of this policy must be attached to the items.

How to return or exchange:

Items purchased in-store may be returned within 14 or 28 days, as appropriate, from the date of purchase. Please note merchandise must be accompanied by an original receipt or a digital receipt on the Brown Thomas App.

Please note that special terms and conditions apply in relation to returns of furniture purchased in-store. Please see the furniture terms and conditions for further information.

Faulty Products

If you think there is something wrong with your products, please notify us as soon as you become aware of a potential issue with the product. You may either bring it into one of our stores or visit our Contact Us page.

Physical Gift Cards

The Arnotts or Brown Thomas Gift Card (“Gift Card”) is not a credit card, charge card, or cheque guarantee card.

Valid Gift Cards may only be used as full or part payment for products in Arnotts and Brown Thomas stores, BT2 stores, as well as online at brownthomas.com and arnotts.ie.

The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired.

Brown Thomas Arnotts is not responsible for lost, stolen, expired or damaged Gift Cards.

We cannot be held liable for any unauthorised use of lost or stolen Gift Cards prior to their cancellation. Please note: any balance transferred onto a new Gift Card will have the value of those unauthorised purchases deducted accordingly.

Brown Thomas Arnotts reserves the right to decline any Gift Card which has not been validly activated according to our procedures.

The Gift Card is non-refundable and may not be exchanged for cash.

Any residual balance on the Gift Card following purchase of products will remain on the Gift Card while the Gift Card is valid, to apply towards future purchases.

Refunds for returns on purchases made using a Gift Card will be issued back onto the original Gift Card.

If you have a query about a Gift Card please Contact Us and we will be happy to assist.

All furniture is supplied and delivered by third party suppliers. Third party suppliers of furniture in these terms refers to Rathwood.

The purchase and delivery of any furniture will be governed by the third party’s terms and conditions which are available at:

Rathwood Furniture

Preloved with Designer Exchange is operated by Brown Thomas Arnotts on behalf of Designer Exchange Limited, with company number 517461 and its registered address at 35 Exchequer Street Dublin 2 (“Designer Exchange”, the “Partner”). The Partner is a private limited company in Ireland. Our Partner is a curator of preloved luxury handbags and accessories based in Dublin.

“Preloved Product” means Second Hand or Used Products and therefore will invariably show signs of use and may be missing supplementary items that may have been supplied when the product was sold "New", including but not limited to literature, boxes and dust bags.

By purchasing from Preloved with Designer Exchange Collection, you acknowledge that items will not be as new and will have an element of wear and tear. We endeavour to provide a full and concise assessment of condition along with a list of what is and is not included supplementary to the product.

At the point of purchase, we will share a copy of the above-mentioned assessment with you and ask you to sign two copies of same, one for you to retain and another which will be retained by us and filed for our records.

Our Partner uses an authentication software called Entrupy. Entrupy is the world’s first authentication solution for designer handbags. Entrupy is powered by artificial intelligence where they have built a complex detection algorithm that deciphers replicas from the real thing.

At the point of purchase, you will receive a certificate or letter of authenticity from our Partner.

Should you change your mind after your purchase, we offer a full refund within 14 days of purchase subject to the completion of a return authentication process. In addition to our general Returns & Exchanges policy, the following terms apply to the return of Preloved Products: Item(s) must also be in the same condition that it was sold in and returned with all tags attached and with all items it was supplied with, including the certificate or letter of authenticity and original receipt.

Upon return of the item(s), we require 48 hours to authenticate the item(s) with our partner, before processing the refund.

Agreed refunds will be processed in the same manner in which they were paid and in as swift a timeframe as possible.

Full Circle is operated by Brown Thomas Arnotts on behalf of Designer Exchange (the “Partner”). The Partner is a private limited company in Ireland. Our Partner is a curator of preloved luxury handbags and accessories based in Dublin.

Our Partner is a valuation expert based in Dublin who will be responsible for the Valuation Process, Inspection and decision to purchase. If purchased, our Partner will include your Product(s) within its curated pre-loved collections.

Please be sure to read, and make sure you understand, the Terms and Conditions prior to using The Full Circle Service. By using The Full Circle Service, you agree to be bound by the Terms and Conditions set out below.

"Brown Thomas Gift Card Terms and Conditions" means the Terms and Conditions which shall govern your use of the Brown Thomas Gift Card;

"Inspection" has the definition given to it at Clause 4.1 of the Full Circle Terms;

"Offer Email" means an email sent to you detailing if our Partner has decided to purchase the Product and if so, the Offer Price for the Product;

"Offer Price" means the value of a Brown Thomas Gift Card in Euro (€) that may be offered to you for the purchase of your Product;

"Product" means a Product offered for sale by you via the Full Circle Service;

"Product Submission" means the combined information as further detailed in Clause 2.3 of these Terms and Conditions;

"Product" means a Product offered for sale by you via the Full Circle Service;

"Product Submission" means the combined information as further detailed in Clause 2.3 of these Terms and Conditions;

"Purchase Confirmation Email" means an email sent by us to you which confirms your Product has been purchased and the Offer Price has been issued to you;

"Full Circle Service" means a buy-back service operated by Brown Thomas Arnotts on behalf of its Partner which facilities the potential purchase of a Product from you in accordance with these Terms and Conditions

"Full Circle Terms" means these Full Circle Service Terms and Conditions at section 9;

"Valuation Process" has the definition given to it at Clause 2.5 of these Terms and Conditions;

"We”, “us” or “Brown Thomas" means Brown Thomas Arnotts Limited (company number 1407). Please note, Brown Thomas Arnotts has instructed its Partner to: (a carry out the Valuation Process; and (b) carry out the Inspection of the Product. For the purposes of these Terms and Conditions, all references to “we”, “us”, or “Brown Thomas Arnotts”, will be taken to include any such third parties, including but not limited to the Partner.

"You" means a user of the Full Circle at Arnotts Service.

Your Product

All Product(s) offered for sale by You as part of The Full Circle Service shall be subject at all times to our approval.

As part of the approval process, you are required to complete a Submission Form in-store on The Full Circle Platform.

The Submission Form will require that you provide the following information:

a) Your full name;

b) Your contact details including your telephone number, address and email address;

c) Your country of residence. Please note we are currently only able to accept Product(s) from the EU;

d) Details of the Product, including but not limited to the Product’s brand, style, condition and size; and

e) Images of the Product, including specific images illustrating any damage to the Product and its overall condition (together the “Product Submission”).

You warrant to us that you are solely responsible for the Product Submission and that all information you submit to The Full Circle platform shall:

a) be true, accurate, current and complete;

b) not infringe the rights of any third party;

c) not contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy;

d) not violate any applicable laws, statutes or regulations.

The Product details shall be sent directly to our Partner who shall use the information provided by You to determine whether or not an offer for the Product should be made and the value of this offer (the “Valuation Process”). This will also be shared with The Full Circle Service team as part of the service offering.

Our Offer

Following the Valuation Process, we shall send you an Offer Email if our Partner has made an Offer Price.

Any Offer Price contained in the Offer Email shall be fixed and we will not accept any counteroffers made by You.

Upon receipt of the Offer Email, you shall have the option of accepting or rejecting the Offer Price.

If you communicate your acceptance of the Offer Price within fourteen days (starting from the date on which you received the Offer Email), this will indicate to us that you are willing to sell your Product to us at the Offer Price.

If you do not accept our Offer Price within fourteen days of receipt of the Offer Email, the Offer Price for your Product shall be automatically withdrawn. If you change your mind and wish to accept the Offer Price after we have withdrawn the Offer Price, you will need to resubmit your Product Submission. We shall not be bound by any previous Offer Prices for the same Product and any future offers may differ from the original Offer Price provided in accordance with Clause 3.1 of these Terms and Conditions.

Your acceptance of the Offer Price for the Product shall be deemed to have been communicated to us by way of response to the Offer Email. This acceptance of the Offer Price shall constitute final and irrevocable consent by You to sell the Product to Us and for Us to purchase the Product for the Offer Price.

We regret that we may not be able to provide an Offer Price for your Product in certain circumstances and we shall communicate this to you by email. Circumstances in which we may not be able to make an offer shall include, but not be limited to:

a) being able to determine the authenticity of the Product:

b) the condition of the Product is not suitable;

c) the Product is from a brand we don’t currently accept;

d) the Product is not a handbag we are currently only accepting handbags in The Full Circle Service; and/or

e) the Proterms-and-conditionsduct is not a style we are currently accepting.

Our Purchase Of The Product

Upon receipt of your Products, our Partner shall inspect the Product to ensure that it matches the description provided by You in the Product details, is in a suitable condition and is authentic (the “Inspection”). In the event that the Product is considered in our sole discretion to be in bad condition, severely damaged, counterfeit, is not as described in the Product details or as otherwise deemed unacceptable, the Product will be deemed unfit for purchase and must be collected by you within fourteen (14) days of being notified to you as unfit for purchase. In the event that the Product is not collected by you within fourteen (14) days, it will be assumed that you relinquish all rights to the Product and the Product will be disposed of.

If your Product passes the Inspection and we offer to purchase it, we shall send to you an Offer Email.

If you decline the Offer Price, we will arrange for the product to be returned to you at the address listed in the Product Submission and at our own expense.

9.5 Payment For The Product

After receiving communication of your acceptance to the Offer Price, we will issue you with a Purchase Confirmation Email which shall be confirmation of the transfer of title of the Product and send you a Brown Thomas gift card (the “Brown Thomas Gift Card”) within forty-eight (48 hours) to the address listed in the Product Submission. We shall issue the Brown Thomas Gift Card to the value of the Offer Price and all amounts shall be in Euro.

Please note that the Brown Thomas Gift Card can be used to purchase products and services at any of our Brown Thomas or Arnotts stores (including brownthomas.com and Arnotts.ie). The Brown Thomas Gift Card is subject to some exclusions (as further detailed in the Brown Thomas Gift Card Terms and Conditions) and cannot be refunded or exchanged for cash (except in accordance with your legal rights). Your use of the Brown Thomas Gift Card shall be at all times in accordance with the Brown Thomas Gift Card Terms and Conditions.

Warranties

In addition to the warranties you provided at Clause 2.4 of these Terms and Conditions, you warrant to us that;

a) you are over eighteen (18) years of age at the time of your use of the Full Circle service.

b) you have the all legal rights, title and interest to sell the Product you submit to the Full Circle Service and that the Product is free of all liens and encumbrances;

c) the Product is authentic and not counterfeit;

d) the Product is not stolen and/ or has not been acquired by fraudulent means;

e) the Product does not infringe any third-party intellectual property rights;

f) the Product does not contain: fur (including product trim), exotic skins (this includes all skin/leather not derived from cow/calf, sheep/lamb, pig, goat and water buffalo;) and any endangered species listed on CITES Appendix I or the EU Wildlife Trade Regulations Annex A; and

g) the Products is in a clean and hygienic condition, unsoiled and free of any infestations.

You agree to fully indemnify, defend and hold harmless Brown Thomas Arnotts, its officers, directors, employees, its Partner, Designer Exchange Limited and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of Full Circle.

9.7 Your Use Of The Full Circle Service

Full Circle Service is provided solely for your personal use and should not be used for any commercial purposes. As such, we have no liability to you for any loss of profit, business, business opportunity, business interruption or any other indirect losses.

You agree that you are and shall be personally responsible for your use of the Full Circle Service. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene, fraudulent, criminal, in contravention of these Terms and Conditions or constitute an invasion of privacy, we may deny your access to the Full Circle Service.

You must not establish any link to Full Circle Service to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

We may modify or withdraw The Full Circle Service temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, The Full Circle Service and you agree to use the Full Circle Service on this basis.

Data Protection

By using the Full Circle, you understand that we will collect, use, share, store and process your personal information in accordance with our Privacy Notice.  Personal data collected is only used on connection with your Full Circle interactions and may be shared with partners as described for the provision of the service.  Brown Thomas Arnotts fully respects the privacy of individuals who use the Full Circle Service. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy.

GENERAL

We may change these Terms and Conditions at any time so please ensure you check the latest version. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using and/ or withdraw your participation from the Full Circle Service.

If we make any material changes to the Full Circle Service, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the Full Circle Service following such notice as consent and acceptance of such change. If you do not wish to continue with the Full Circle Service following any material change, please Contact Usas soon as possible.

If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, suppliers or our Partner’s reasonable control.

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Brown Thomas Arnotts.

All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code on The Full Circle (the "Content") belongs to Brown Thomas Arnotts (or is licensed to Brown Thomas Arnotts). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission. 9.7 You acknowledge that these Terms and Conditions in electronic format shall have the same force and effect as an agreement in writing.

When using The Full Circle Platform, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information via telephone. For contractual purposes, you agree to this means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you comply with any legal requirement that such communications be in writing.

The Full Circle Service may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding The Full Circle Service and any transactions conducted on or through The Full Circle platform. These Terms and Conditions are governed by Irish law and are subject to the exclusive jurisdiction of the Irish courts.

Our Details

Brown Thomas is a trading name of Brown Thomas Arnotts Limited (company number 1407), a private company limited by shares, registered in Ireland under company number 1407, registered office 92 Grafton Street, Dublin 2. Registered VAT number 8V56031J. 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

To the fullest extent permitted by applicable law, we will not be responsible to you for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause beyond our reasonable control.

We collect and process your personal data in accordance with our Privacy Policy, which is available here.

We may amend these Terms from time to time. Any changes will be effective immediately upon being posted on our website. Your continued purchase of products and/or services after such changes will constitute your acceptance of the new Terms.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

If any part of this contract is illegal or unenforceable, the rest of the contract will continue in force. Each of the paragraphs of these Terms operates separately. If any of these Terms are invalid or unenforceable, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These Terms are governed by Irish law and legal proceedings should be brought to the appropriate courts. You can bring legal proceedings in respect of the products in the Irish courts.

These Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Brown Thomas Arnotts. Any waiver of any provision of the Terms will only be effective if in writing and signed by a Director of Brown Thomas Arnotts.

If you have any questions or concerns about these Terms, please visit our Contact Us page.

In these Terms:

"Agreement" means these terms and conditions of sale;

“Brown Thomas Arnotts”, “BTA”, “We”, “Us”, and “Our” means Brown Thomas Arnotts Limited or our nominated carrier (as notified to you);

“installation costs” means the installation fee payable to Brown Thomas Arnotts our our Third Party Supplier;

"order" means your order for the product;

"price" means the price payable for the products inclusive of VAT but excluding all other costs including delivery, shipping and storage;

"products" means the goods/services purchased by you;

“Rathwood” means Rathwood Home and Garden World Limited with company number 283468 and registered offices at Rath, Tullow, Co. Carlow; and

“Third Party Supplier” means Rathwood;

"you" or "your" means the person who has bought the products from Brown Thomas Arnotts and whose order has been accepted by Brown Thomas Arnotts.

Except where products are already in stock, they will be made to order. Upon acceptance of your order, we shall therefore place an order with our Third Party Supplier for the products, making a contractual commitment to our Third Party Supplier and incurring administrative costs on your behalf. You will be required to pay the price and any shipping costs in full upon placement of the order.

All orders placed on the website are subject to acceptance in accordance with the following:

• You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
•  To facilitate the completition of your order, the personal data, (contact information), you provided as part of the order will be shared with the appropriate third-party.
•  When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
• We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order.
•  Unless otherwise specified, your order may take up to two (2) weeks to be delivered. Where we are unable to deliver your order within this period, our customer service team will be in touch with you as soon as possible. We reserve the right to cancel your order in these circumstances.
• Once you press the ‘Pay Now’/‘Pay with PayPal’ button, you have given us permission to process your order as requested.

We may be unable, or refuse, to accept your order because:

• one or more products in your order are unavailable;
• we are unable to process payment for your order, or your chosen payment method has been refused;
• we have identified a pricing or product description error; or
• you fail to meet our order eligibility criteria or have failed to comply with our Terms.

If we are unable to accept your order, our customer service team will be in touch with you as soon as possible.

Orders for furniture items that are made to order, personalised, bespoke, altered or otherwise made to your specification cannot be cancelled by you. This does not affect your statutory rights. Please visit our Contact Us page for further information.

We may cancel your order (by providing notice to you) if we are not able to place your order with our Third Party Supplier in which case we will refund any sums you have paid us in respect of your products but will not otherwise be required to pay any compensation to you.

All credit and debit cards are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, we will not be liable for any delay or non-delivery.

Our furniture delivery is conducted by Third Party services arranged directly by our Third Party Supplier. To facilitate the delivery the personal data, (contact information), you provided as part of the order will be shared with the appropriate Third Party Supplier. Most furniture items will be delivered within 2 weeks unless otherwise stated on the website. If a longer delivery window applies to your item our Third Party Supplier will contact you to provide an estimated delivery date. Brown Thomas Arnotts will endeavour to have your products delivered within this timeframe but please be aware that we cannot guarantee that delivery date and we do not accept liability for any loss or expense incurred by you if delivery is not made by that estimated date.

All furniture will be supplied and delivered by Rathwood. Our Third Party Supplier’s delivery team will contact you using the contact details you provided when placing your order with Brown Thomas Arnotts. The Third Party Supplier’s delivery team will contact you within 24 hours of receipt of your order by Brown Thomas Arnotts to provide you with an estimated delivery date and an AM or PM slot. Due to circumstances outside of the Third Party Supplier’s control such as traffic congestion and bad weather, our Third Party Supplier may not always be able to meet this time slot. If your delivery is to be delayed for any reason a member of the Third Party Supplier’s dispatch team will phone you to explain the problem and confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for our Third Party Supplier to be able to reach you at all times during that particular day.

Storage limits

If due to circumstances outside your control you are unable to accept delivery when your products arrive, our Third Party Supplier can store your products free of charge for a maximum period of 4 weeks. After this period a storage fee of €50/£50 (depending on the currency of the order) per week will apply for a maximum of a further 4 week period. Any payment due for storage will be collected and handled directly with the Third Party Supplier. Brown Thomas Arnotts is not responsible for this payment agreement.

Changes to your delivery

Should you wish to change the delivery address of your Rathwood order prior to delivery, please contact Rathwood’s dispatch department via the Rathwood Portal linked in the email you received from Rathwood, or alternatively email Rathwood at furniture@rathwood.com with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Rathwood will contact you when your products arrive into their warehouse and they will arrange a delivery appointment with you.

Acceptance

When your products are delivered (and installed, if applicable), you (or the named nominated responsible person acting on your behalf) will be asked to inspect the products (and installation) and sign the driver’s delivery document to acknowledge delivery (and installation).

Faulty items

Please examine your products carefully, as soon as reasonably possible after delivery (and, where we have arranged installation, as soon as reasonably possible after completion of installation). In the unlikely scenario that your product arrives damaged or faulty you should advise us as soon as possible via email with photographs of any fault to the Brown Thomas Arnotts customer service team via our Contact Us page. Brown Thomas Arnotts will liaise with the Third Party Supplier promptly on your behalf to find a resolution to your issue.

Means of access and Installations

It is your responsibility to ensure the areas required for installation are clear of all obstacles and furniture. Brown Thomas Arnotts will not pay for loss or damage to the products or your property which are caused due to (a) the Third Party Supplier following your instructions; (b) there being limited or no access and/or where the products do not fit in the property (unless the loss or damage is cause by the Third Party Supplier’s negligence).

You may return standard items of furniture purchased online for a refund within 14 days of delivery receipt, unassembled, in original packaging, tags still attached, not tampered with in any way and fit for resale. Please note that for hygiene reasons, mattresses, divans and bed sets cannot be returned unless they are in their original packaging and the seal has not been broken. Furniture items that are made to order, personalised, bespoke, altered or otherwise made to your specification are not returnable.  This does not affect your statutory rights.

Please ensure that you are completely satisfied with your purchase before assembly starts as if it’s assembled or part assembled, then this is deemed as acceptance of the products and they can therefore not be returned.

A courier fee will apply for all furniture returns under this policy:

• RATHWOOD FURNITURE €39 / £39 (depending on the currently of the order)

In order to return a product you will need to follow the below steps.  If you would like additional assistance with your third party return, please contact the Brown Thomas Arnotts customer services team via our Contact Us page.

Step 1 -  Ensure the item is in its delivered form and original packaging, undamaged, unassembled, tags attached and not tampered with in any way. 

Step 2 – Contact the Brown Thomas Arnotts customer service team via our Contact Us  page detailing your order number and request for a furniture return collection. Please provide any details relevant to the reason for return.

Step 3 – Brown Thomas Arnotts will contact you to arrange a collection service and take payment for the applicable courier fee. The collection will be carried out by our Third Party Supplier from the delivery address.

Step 4 – The Third Party Supplier will assess the item to ensure the product is re-sellable and within the returns policy noted above. Please allow up to 5 days from the date of collection for this to be completed.

Step 5 – Your refund will be processed usually within 14 days from the date of collection.

Title in the products will pass to you once the price of the products you ordered from Brown Thomas Arnotts is paid in full.

​​​​​​​Once the products have been delivered to the delivery address you will be responsible for any loss or damage to the products except if such loss or damage was: (i) caused by the Third Party Supplier’s negligence; or (ii) due to a manufacturing defect or design fault.

Brown Thomas Arnotts will not be liable for any delay or failure in performing our obligations under this Agreement where that delay or failure results from any act, event, or accident beyond our reasonable control, such as war, threat of war, terrorism, sabotage, civil or military disturbance, fire, explosion, storm, flood, earthquake, or other natural disasters, pandemic, epidemic, strikes, lock-outs, or import or export embargoes, or the impossibility of us using railways, shipping, aircraft, motor transport or other means of public or private transport. If such circumstances arise, we will let you know in writing.

Brown Thomas Arnotts’ liability to you under or in connection with this Agreement shall be limited to the extent of losses (if any) that you suffer as a direct and natural result of our breach or our Third Party Supplier’s negligence.

​​​​​​​Brown Thomas Arnotts will not be responsible for any losses which arise as an indirect result of our breach or our Third Party Supplier’s negligence or otherwise in connection with this Agreement which would not have been contemplated by us at the time of your order.

​​​​​​​Furthermore, we do not accept responsibility to pay damages to you in respect of any loss of profit, revenue, opportunity or enjoyment.

​​​​​​​Brown Thomas Arnotts is not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in this Agreement will affect your statutory rights or limit our liability for fraud, or for death or personal injury resulting from our negligence or the negligence of our Third Party Supplier’s employees, servants or agents.

Brown Thomas Arnotts will only use your personal information as set out in our Privacy Policy.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

​​​​​​​If a court finds part of this contract illegal, the rest of the contract will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any parts of them are unlawful, the remaining paragraphs will remain in full force and effect.

​​​​​​​Even if Brown Thomas Arnotts delays in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

​​These Terms are governed by Irish law and legal proceedings should be brought to the appropriate courts. You can bring legal proceedings in respect of the products in the Irish courts.

“App” means the digital Encore Loyalty Card in the Arnotts or Brown Thomas App, available on the Apple IOS operating system and the Android operating system.

“Associated Card” means a secondary Encore Loyalty Card(s) on an Account, designated to accumulate loyalty points which may only be redeemed by the Primary Card.

“Brown Thomas Arnotts” means Brown Thomas Arnotts Limited with its registered offices at 92 Grafton Street, Dublin 2.

“Encore Loyalty Card” means (i) the physical Encore Loyalty Card which can be used in both Arnotts and Brown Thomas; and/or (ii) the App where reference to the Encore Loyalty Card is only to the physical loyalty card.

“Gift Card” means an Arnotts gift card or Brown Thomas gift card purchased at any Arnotts, Brown Thomas or BT2 store or at www.arnotts.ie or www.brownthomas.com or any e-gift cards as provided by Hemmingways, a UK based service provider.

“In-store” means any Arnotts, Brown Thomas or BT2 store.

“Member” means the holder of an Account.

“Online” means via the Arnotts or Brown Thomas website or such other Arnotts or Brown Thomas websites or web-based service as designated by Brown Thomas Arnotts from time to time.

“Primary Card” means the primary Encore Loyalty Card on an Account, designated to accumulate and redeem loyalty points.

“Programme” means the Encore Loyalty programme as described in, and subject to, these Terms.

“Terms” means the general terms of use of the Programme.These Terms govern the Encore Loyalty Programme operated by Brown Thomas Arnotts. Except as indicated in these Terms, the Programme applies equally to transactions carried out in Arnotts and Brown Thomas.

The Encore Loyalty Card is the property of Brown Thomas Arnotts and it must be promptly returned to Arnotts or Brown Thomas or destroyed if so requested by Brown Thomas Arnotts.

In the event that an Encore Loyalty Card is damaged, lost or stolen, Brown Thomas Arnotts may, at its discretion, provide a replacement loyalty card. Replacement cards can be obtained In-store and registered either In-store or Online. Brown Thomas Arnotts does not accept any liability for lost, stolen or damaged Encore Loyalty Cards.

The Encore Loyalty Card is not a credit, payment or cheque guarantee card.

Brown Thomas Arnotts may amend these Terms from time to time. Brown Thomas Arnotts may notify Members of any changes to these Terms. Notices detailing any revised terms will be available Online or on the App. If a Member uses their Encore Loyalty Card following a change in the Programme, the Member will be deemed to have accepted the change. Brown Thomas Arnotts may revoke membership of the Programme at any time and if so, any Points the Member has accumulated with Arnotts and/or Brown Thomas in respect of the Programme will be forfeited. In each case, Brown Thomas Arnotts will not be liable for any resulting loss or damage.

Members must present a plastic or digital Encore Loyalty Card, when making a purchase in order to earn points on that purchase. Members earn 1 point for every €1 spent (2 points for every €1 spent for Platinum Members) (“Points”). Points earned In-store will be applied to a Member’s Account and available to spend within 3 days of the In-store transaction or within 3 days of the Online order item being shipped.

Membership is tiered according to each Member’s combined spend in both Arnotts and Brown Thomas, and each tier of membership offers enhanced benefits. Brown Thomas Arnotts reserves the right to change a Member’s tier at its discretion where the Member’s spend substantially decreases. The following Tiers shall be applied to a Member’s Account:

Patron Tier

• Patron Tier membership applies to Members who have spent up to €1,000 in a calendar year.

Premium Tier

• Premium Tier membership applies to Members who have spent over €1,000 and up to €4,999 in a calendar year.
  

Platinum Tier

• Platinum Membership applies to Members who have spent over €5,000 in a calendar year.
• Platinum Memberships expire annually.
• Platinum Membership will be retained for a full year once the Member meets the Platinum criteria of €5,000 spend in the previous calendar year.

If a Member spends more than €5,000 within a calendar year the Member will start to earn 2 points for every additional €1 spent on all eligible purchases. This benefit is valid for 12 months from the date of upgrade to Platinum. After 12 months the benefit will be maintained if the spend in the 12 months is €5,000 or more. (“Platinum Loyalty Card”).

Points can only be earned at the higher threshold from the day following the purchase which qualified the Member for the increased Points. Increased Points will not be applied retrospectively to any element of the qualifying purchase. Brown Thomas Arnotts may also offer bonus points at its absolute discretion at certain times. Members can check their Points balance by setting up an Online account at www.arnotts.ie or www.brownthomas.com and linking their Encore Loyalty Card.

Members may redeem Points as outlined below subject to all applicable laws and regulations and subject also to income tax and other taxes, which shall be the sole liability and responsibility of the Member. Brown Thomas Arnotts does not accept any liability for Points accrued on or redeemed from use of the Encore Loyalty Card without the Member’s knowledge.

To become a Member an applicant must become a registered Account holder by creating an Account and completing a hard copy registration form and submitting it to Arnotts or Brown Thomas In-store or an Online registration form on the Brown Thomas or Arnotts website, or via the App available for Apple iOS or Android operating systems on Google Play or Apple App Store (not all Android devices may be supported Account). Once the Account is created and validated by Brown Thomas Arnotts, the Account becomes active.

A notification email of the successful and completed account information will be sent to Members upon the Account becoming active.

The Member is obliged to notify Brown Thomas Arnotts in writing of any change in the Member’s address or other Member details. Member addresses can be updated by emailing Brown Thomas Arnotts via our Contact Us page. Alternatively, Members can update their own details Online via the ‘My Account’ section.

Brown Thomas Arnotts may, at its discretion, suspend, alter, amend or terminate the Programme at any time on giving reasonable notice to the Members, which notice may be given Online, on the App, through email communication to the Members or by displaying notices In-store.

Brown Thomas Arnotts reserves the right to decline, issue or withdraw the Encore Loyalty Card at any time without prior notice to Members. For the avoidance of doubt, in such an event, the Member shall be withdrawn from the Programme. Members may be removed from the Programme at any time at the discretion of Brown Thomas Arnotts.

All Members must be at least 16-years-old on the date of creation of his/her Account.

The Programme is only available to customers with a billing address within the island of Ireland. Unfortunately, if a billing address is entered which is outside of the island of Ireland, the earning and redemption of Points is not possible.

Brown Thomas Arnotts staff, retired staff and concession staff may participate in the Programme, but are not eligible to redeem Points against Arnotts or Brown Thomas loyalty-related competitions or games, or against Member-only product offers.

Membership of the Programme is personal to the Member. Each Member is responsible for the proper use and security of his/her Encore Loyalty Card and his/her Points. Where a Member has been given (or where a Member has chosen) a password which enables the Member to access certain parts of Online or the App the Member is responsible for keeping this password confidential. A Member cannot share or transfer his/her Points. A Member may link one or more Associated Cards to a single Account for the sole purpose of accumulating points on that Account. However, each Account may only have one Primary Card linked, which can be used to redeem any accumulated points on that Account. A maximum of five cards may be linked to any one Account to facilitate the collection of points within families.

Earning Points

Points can be earned by Members: 1) on purchases In-store and Online; and 2) by redemption of Gift Cards;

Points cannot be earned by Members: 1) on the purchase of Gift Card/s; 2) on delivery charges; 3) on gift wrap options; 4) on In-store parking; 5) on In-store gratuities; 6) on In-store alterations; 7) on purchases of wedding gifts; 8) on Points redeemed; 9) purchase of alcohol.

Redeeming Points

Members can only redeem Points In-store and Online or via the App. Member Accounts must be registered in order to redeem Points. Unregistered Encore Loyalty Cards will expire after 12 months and any points accumulated on the Loyalty Card will also expire.

Points cannot be exchanged or redeemed for cash at any time.

Brown Thomas Arnotts has the right at its sole discretion to determine from time to time which products and services qualify for Points and the number of Points that will be credited for a transaction.

Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms.

Returns/Refunds

On the return of an item that earned Points, the number of Points earned on that transaction shall be deducted from Member’s Account. The deduction will occur when (i) a refund is completed In-store in accordance with the Brown Thomas Arnotts Returns & Exchanges policy policies, or (ii) if the return is an item purchased Online, when the returned item is processed by Brown Thomas Arnotts and the Member’s refund is completed in accordance with the Brown Thomas Arnotts returns and refund policies. In these events, the Points earned on the item returned will not be deducted immediately from the Member’s viewable Account balance. Instead, the Member’s viewable Points balance will be frozen until such time as Member earns the equivalent number of Points.

If the Points earned on a transaction have been redeemed by the Member at the time of the return of that item, the Account will show a decrease in an amount commensurate to the value of the returned item.

Where the Points earned on a transaction have been redeemed by a Member prior to the return of an item, this may cause the account to go into a negative balance and the Points balance may temporarily appear as zero depending on the Member's balance. The Member’s Account will only appear as a positive balance once a sufficient number of Points have been accumulated on the Account.

If a Member has redeemed Points towards the payment (full or part payment) of an item that is subsequently returned in accordance with the Brown Thomas Arnotts Returns & Exchanges policy, these Points will be credited back on to the Account at the time of the completion of the return of the item.

If a product acquired through the redemption of Points is damaged or defective in any way, your statutory rights when goods are faulty will apply. If the Member chooses not to accept a replacement product, Brown Thomas Arnotts will credit the Account for the number of Points redeemed.

Points Expiry

On 30th September each year, Points earned in the previous calendar year will expire.

Members will receive a statement of Account (“Statement”) each month by email. The frequency of Statement may change from time to time. The Statement will contain notice of the number of Points on the Member’s Account.

Members will have six months from the date that the Programme is terminated to redeem Points after which any unused Points shall be forfeited.

Points Transfer

Points cannot be transferred between Accounts or donated towards social causes. For the avoidance of doubt, replacement of a lost or stolen Encore Loyalty Card does not result in the creation of a new Account for the Member. Where Member’s card is lost or stolen, Member may download the Arnotts or Brown Thomas App and digital Encore Loyalty Card. If Member has already linked their Encore Loyalty Card to an Online account, their digital Encore Loyalty Card will be available in the App. If Member has not linked their card to an Online account, they can download the App and contact us by visiting our Contact Us page to have their Encore Loyalty Card linked. Alternatively, Member may request a replacement physical Encore Loyalty Card which will then need to be linked to the Member’s existing Account. This can also be done by contacting us via our Contact Us page.

Allocation of Retrospective Points

If a Member is not in possession of his/her physical Loyalty Card or Digital Card on the App (if he or she has registered through the App) at time of the transaction In-store, the Member can have their points added to their Loyalty Account by emailing a copy of their receipt via the Contact Us page. It may take up to 30 days before retrospectively added points appear on Member’s account. Members can avail of this service up to 14 days from the date of the transaction.

Double Points On Sustainable Edit.

All Members earn an additional 1 point for every €1 spent on products from the Sustainable Edit range with Arnotts and Brown Thomas, both In-store and Online. Platinum Members earn 3 points for every €1 spent on products in the Sustainable Edit range; 2 standard points plus 1 additional point for every €1 spent on products from the range. Items in the Sustainable product range are subject to change. It may take up to 7 days for the additional points to be added to a Member’s Account.

Birthday Points.In order to qualify for the Birthday Bonus Points, Members must have provided a date of birth when registering for the Programme. Triple points apply to all eligible purchases made with In-store or Online, in the 7 days before, on the day of and 7 days after the Member’s birthday. Depending on the birthday date and when the Member shops it may take up to 30 days for birthday points to be added to the Member’s Loyalty Account.

Hands Free Shopping.

Hands-Free Shopping service is available free of charge to all Loyalty Members and is available in selected Arnotts and Brown Thomas stores. Shopping must be collected on the same day of purchase and all bags must be collected at least 30 minutes before the store closes. Members will be required to provide their full name and a mobile number when requesting the service, and to present their receipt when collecting their shopping. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member, and Brown Thomas Arnotts does not accept any liability for lost or stolen goods howsoever arising. This service may be unavailable at certain times and is not currently available in BT2 stores.

Free Tea Or Coffee (Or Dessert For Platinum Tier Members) When Dining.Premium tier Members are entitled to a free regular tea or coffee drink when ordering any main course (breakfast, lunch or dinner) in participating restaurants in Arnotts and Brown Thomas stores. Platinum tier Members are entitled to either a free regular tea or coffee drink or free dessert in the same sitting, when ordering any main course (breakfast, lunch or dinner) in participating restaurants in Arnotts and Brown Thomas stores. In order to redeem the benefits, the Member must provide proof that they are a Member of the Programme, are Premium or Platinum Member tier (as applicable) at the time of redemption by presenting their plastic Encore Loyalty Card or digital Loyalty Card on the App. This benefit is subject to availability.

Free Home Delivery From Store.

Free Home Delivery for purchases made In-store is available exclusively to Platinum tier Members. In order to redeem the benefit, the Member must provide proof that they are a Platinum tier Member at the time of booking. The service is available in participating Arnotts and Brown Thomas stores and delivery will be made on the same day or next day depending on the store, availability of the service and the Member’s delivery address. For same day delivery, requests must be made before 4pm. For next day delivery, requests must be made before 6pm. The service is available only within a radius of 15 kilometres from the store location. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member and Brown Thomas Arnotts does not accept any liability for lost or stolen goods howsoever arising. Same day delivery available in Brown Thomas Dublin. Next day delivery available in Brown Thomas Cork, Limerick and Galway. This benefit is subject to availability.

Complimentary Fitting Room At Home.

Loyalty Platinum tier Members are entitled to up to two complimentary Fitting Room at Home services in a calendar year. Members must provide proof of their Platinum tier status by sharing their loyalty account number at the time of booking. If a Member loses their Platinum status before they have redeemed the service a second time in a year, they are deemed ineligible for the second service. Members can choose up to 20 items, totalling a maximum value of €20,000 per appointment. The service is available within a 15 kilometre radius of the store location. This benefit is subject to availability and is not available from BT2 stores.

Complimentary Basic Alterations.

A complimentary basic alterations service is available exclusively to Members who are designated as Platinum tier Members at the time of purchase. Members are required to provide proof that they are Platinum tier Members at that time. Alterations available with this benefit are cuff and hem alterations: sleeve length, skirt/dress length and trouser/jeans length. Home delivery on alternated garments is available only where the delivery address is within a 15 kilometre radius of the store where the item was purchased. Members whose address is outside of this radius of the store will be able to collect the altered items from the store the items were purchased from. The service is available in Arnotts and Brown Thomas stores. The service is not available in BT2 stores. All goods left with Arnotts or Brown Thomas shall remain at the sole risk of the Member and Brown Thomas Arnotts shall not be liable for lost or stolen goods howsoever arising. This benefit is subject to availability.

 Free Standard Online Delivery.The complimentary service is available exclusively to Members who are designated as Platinum tier Members at the time of purchase. This benefit is for free standard Online delivery only (excludes certain brands or products, such as the purchase of Gift Cards, large items, Furniture or nominated day delivery and same day delivery) and is automatically available to Platinum Members when they are logged into their Online Account. This benefit can be enjoyed for the duration that the Member remains at Platinum tier status. Loyalty Members can enjoy other benefits including complimentary Personal Shopping, invitations to In-store events and surprise treats In-store. These benefits are provided at the discretion of Brown Thomas Arnotts and may be removed or amended at any time.

Personal data supplied to Brown Thomas Arnotts (e.g. name, address, email, telephone number, date of birth) by a Member during the registration process will only be processed by Brown Thomas Arnotts for the purposes set out below and in accordance with the Brown Thomas Arnotts Privacy Policy. Other than as stated below, no personal data will be divulged to any third parties outside of Brown Thomas Arnotts or its data processors, unless required by law, or in order for us to comply with our legal and regulatory obligations or the protection of our interests or for defence against a legal claim.

Accounts and transactions may be monitored in order for us to comply with our legal and regulatory obligations.

Brown Thomas Arnotts can use the personal data supplied by the Member in order to manage and administer the Programme and improve the way the Programme is run; to help Brown Thomas Arnotts understand Members’ shopping habits; to communicate information to Members; and to provide Members with relevant tailored offers by email, SMS or post, unless the Member opts out of the receipt of such offers in accordance the Privacy Policy as outlined below.

A Member can 'opt out' of such marketing communications at any time, free of charge, if he/she does not want to be contacted by Brown Thomas Arnotts for direct marketing purposes, by ticking the appropriate box on the Registration Form or App or by contacting us via our Contact Us page.

Brown Thomas Arnotts can also use information relating to sets or groups of Members, without identifying Members, to enhance its understanding of Member behaviour and enable Brown Thomas Arnotts to improve its service in general.

A Member has the right to request his/her data currently held by Brown Thomas Arnotts. Members also have the right to rectify, cease processing of personal data or erase his/her personal data under the provisions of the Data Protection Act 2018. Halting processing or deleting personal data relating to the Programme may result in reduced benefits under the scheme.  Subject to applicable law, Brown Thomas Arnotts will provide Member with a copy of his/her personal data in accordance with the Data Protection Act 2018. Brown Thomas Arnotts may request proof of identification to verify Member’s access request. If you have any queries in relation to your personal data, you may contact us by visiting our Contact Us page or email the Data Protection Office (dataprotectionofficer@brownthomas.ie) or write to the Data Protection Officer, Brown Thomas Arnotts Ltd., 92 Grafton Street, Dublin 2. If Member’s personal data held by Brown Thomas Arnotts is inaccurate, the Member should inform Brown Thomas Arnotts in writing so that the necessary amendments can be made or to request that the information be erased or object to processing the relevant personal data as requested by Member.

It is important that Members’ personal data is kept up to date in order that Brown Thomas Arnotts can operate the Programme effectively. If Member wishes to change or update Member’s personal data on his/her Account, Member can do so (i) Online by updating the ‘My Account’ page; (ii) by contacting us via the Contact Us page; or (iii) by changing his or her profile via the Self Service Menu on the App. For customers who have an Online account with both Arnotts and Brown Thomas, changes made to Member personal data on his/her account on each website will be reflected on the other.

Any information provided by you in the registration process or gathered by Brown Thomas Arnotts during any visits to the Programme website shall be subject to the terms and conditions of the Brown Thomas and/or Arnotts website.

Brown Thomas Arnotts may disclose Members’ personal data if it sells or buys any business or assets, in which case Brown Thomas Arnotts may disclose personal data to the prospective seller or buyer of such business or assets. If Brown Thomas Arnotts or all or some of its assets are acquired by a third party, Members’ personal data may be one of the transferred assets. Such disclosure or transfer will not alter a Member’s rights in respect of the use that can be made of personal data by the successor or acquiring company.

Brown Thomas Arnotts may assign and transfer all of its rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without prior written consent of Brown Thomas Arnotts.

By either signing the hard copy registration form, registering Online through the registration form or the sign-up screen on the App, Member agrees to abide by these Terms and this Data Protection Notice.

Some of our in store third party suppliers may operate their own loyalty programmes. Brown Thomas Arnotts shall not be liable to you in relation to these third party loyalty programmes. The third party suppliers shall be data controller in respect of any information given to them and there is no sharing of information with Brown Thomas Arnotts in respect of the personal data collected. 

If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into these Terms or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.

Other than for death or personal injury arising from the negligence of Brown Thomas Arnotts, to the extent permitted by law, Brown Thomas Arnotts shall not be liable for any loss, damage or consequential damage of any nature in contract, tort (including negligence) or otherwise caused by the acceptance of the Terms, entry, or in connection with the Programme.

These Terms shall be governed by Irish law and the Courts of the Republic of Ireland shall have exclusive jurisdiction.

These terms and conditions (“Terms”) relate to service appointments with a selection of Arnotts departments and brands.

Please be sure to read, and make sure you understand, the Terms prior to using the Brown Thomas website and placing a booking for an appointment. By using the website and the appointment booking feature, you agree to be bound by these Terms as well as the Brown Thomas Arnotts Limited (“Brown Thomas Arnotts”, “We”, “Us”) Online and In-Store Terms & Conditions and Brown Thomas Arnotts Privacy & Cookie Policies.

Appointment bookings are subject to availability. Certain services have an age restriction, please check with the individual brands for further details.

For appointments booked on behalf of another person, the person attending the appointment will be deemed to have accepted all terms and conditions relating to that appointment on behalf of the guest.

IMPORTANT: It is your responsibility to check all details and any restrictions in relation to a service prior to booking. This includes the disclosure of any medical or other allergy / health information. There will be an input box on the website for you to specify this information. You may be contacted by phone prior to your appointment if you include any information that would be useful to discuss prior to your appointment.

Appointment bookings are subject to availability, we suggest that you book your service with us well in advance in order to avoid disappointment.

Brown Thomas Arnotts reserves the right to not accept certain bookings.

To ensure fair access to our services and avoid operational challenges, customers are discouraged from booking multiple appointments on the same day. If a customer attempts to book more than one appointment on the same day, the additional bookings may be cancelled at our discretion. This policy helps us manage our resources effectively and provide a smooth experience for all customers.

Any customer data taken will be processed in accordance with Brown Thomas Arnotts Privacy Policy availablehere.

In some circumstances, the services available on the Appointment Booking section of the Brown Thomas website are sold by our Partners and not by us. Brown Thomas Arnotts is only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our Partners to act as their commercial agent and they shall be responsible for delivering any services to you.

When booking online any appointment charges or minimum purchase requirements will be made clear at the time of booking. For any redeemable charges the amount must be redeemed on the day of your appointment and redeemed against products from the counter in which your appointment takes place. This also applies to minimum purchase requirements e.g. 2 items where the products must be purchased on the day of your appointment and from the counter in which your appointment takes place.

Payment is typically made at the department counter at the time of the appointment. Any advance payment is redeemable at the time of the appointment. If you wish to pay or deposit in advance, or gift a treatment to another person, then you should add note in the Service Selection page requesting a phone call from the sales team to enable you make a pre-payment by credit card.

Once your request for an appointment has been received, we will confirm that your appointment request has been accepted by sending an e-mail to the e-mail address you provide on the appointment booking website and/or an SMS, if you have submitted a contact mobile phone number.

If you have requested a specific person (e.g. artist, therapist), we will, wherever possible, do our best to accommodate you but we are unable to guarantee that your preferred person will be available.

If you are late for an appointment then your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged.

You may be asked to remove valuables, such as rings, prior to beginning your service. We cannot be held responsible for loss or damage to personal items.

Certain services may require patch tests or pre-treatment consultations. We reserve the right to refuse to provide a service if you do not attend these pre-treatment consultations prior to your appointment.

It is your (or the person receiving the service) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Brown Thomas Arnotts or the therapist that might affect or be affected by any service (for example, any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings. If any service is found unsuitable we will recommend an alternative, where possible, and subject to availability. If you (or the relevant recipient of the service) fail to disclose any such information to Brown Thomas Arnotts or the therapist, neither Brown Thomas Arnotts nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service. Furthermore, products used during the treatment may contain allergens and Brown Thomas Arnotts will not be responsible for any adverse effects occurring including, without limitation, any allergic reactions, or for any other loss, damage or injury suffered, sustained, or incurred by customers in connection with the treatment. For the avoidance of doubt, nothing in these terms seeks to exclude liability for death or personal injury resulting from negligence.

We offer a number of services specifically designed for mums-to-be. As a number of our services are unsuitable for mums-to-be, we would appreciate if you could inform us if you are, or, think you are pregnant.

It may not be possible to provide some appointments if babies or children are present owing to health and safety regulations. Please inform us if you plan to bring a child with you to your appointment so we can advise as to whether or not we can accommodate them safely.

If you want to cancel an appointment, please try to provide at least 24 hours’ notice in advance of your appointment time. In the event of failure to arrive or a cancellation in less than 24 hours, the cost of your appointment may be charged at our sole discretion.

How to Reschedule or Cancel your Appointment

You can reschedule or cancel your appointment (provided that rescheduling or cancellation is not prohibited by these terms and conditions) through:

1.     A link you will receive in your confirmation email or text message (if applicable);

2.     By phoning our Customer Services team on 0818 303 062; or

3.     By phoning the store in which your appointment is scheduled details of which can be found on the Contact Us page of this site.

We closely monitor appointment attendance patterns. If a customer repeatedly fails to attend booked appointments, we reserve the right to limit their ability to make future appointments. Customers will be notified if such restrictions are applied to their account. This measure helps us manage our schedule efficiently and maintain a high standard of service for all customers.

We really value your privacy and our Privacy & Cookie policies set out how we may collect and use your personal data and how we look after it.

By making an appointment booking, you (or the person receiving the service) may provide us with additional personal information, including any medical or other allergy / health information that you or they disclose as part of your booking. Where such information is provided, we will treat this personal information as private and confidential in accordance with all relevant data protection or privacy legislation. We will collect and use such information in accordance with our Privacy & Cookie Policies, as well as these Appointment Booking Terms and Conditions. Information that you (or the person receiving the service) provide, as part of your booking, may include personal information that has enhanced rights at law and, as applicable, we will look after this information in accordance with the relevant obligations set out within these data protection laws.

We work with Qudini by Verint a carefully selected third party to process your booking and the personal information that you (or the person receiving the service) provide will be shared with them for such purposes, as well as any Partner providing the appointment service(s). We require all the third parties that we interact with to treat your personal information as securely, carefully and confidentially as we do.

We, and the Partner Brands who provide the relevant service(s) may retain your personal information for a period of time, information such as preferences and details of your transactions in order to provide the best customer experience before and after your appointment. We will retain the same in accordance with relevant data protection or privacy legislation.

If, at any point, you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can request that we delete the same. Please see our Privacy & Cookie Policies for information on how to do this.

Please be aware that counter employees may contact you in relation to your appointment, using the contact details supplied.

We would like you to have the best possible experience with us and want to ensure we maintain the highest standards possible. If you would like to give us your feedback or tell us about your concerns regarding your appointment, please contact us as follows:

1.             by visiting the Contact Us page;

2.             by phoning our Customer Services team on 0818 303 062; or

3.             by phoning the store in which your appointment is scheduled details of which can be found on the Contact Us page of this site.

If you have concerns about the use of your personal data, you can contact the Brown Thomas Arnott DPO at dataprotectionofficer@brownthomas.ie

Brown Thomas Arnotts Limited (“Brown Thomas Arnotts”) aims to provide world class customer service, in a safe and secure environment. It is our duty to ensure, so far as reasonably practicable, the Safety, Health & Welfare of our customers, team and visitors whilst in our stores. We recognise our duties under the Equal Status Acts 2000-2018 and treat all customers, contractors, team & visitors to our stores with respect.

We ask that our customers/visitors also respect our team and others who visit or work in our stores. Please note that the following behaviour will not be accepted in any of our stores or in the provision of any of our services:

• Behaviour which is disruptive and interferes with the use and enjoyment of the store or services by others.
• Harassment of team or other customers by use of abusive, racist, homophobic, obscene or threatening language including social media postings.
• Use of violence or threat of violence towards others.
• Filming/Recording/Videoing or Photographing our team without their prior knowledge and consent whilst at work.

Customers/Visitors who cannot adhere to a conduct built on mutual respect will be asked to leave our store(s).

• Please be aware that body worn device/bodycam recording, (audio & video), may take place in Arnotts Henry St. Where such recording take place, our security provider may use such recordings for the purposes of crime prevention, detection, deterrence, Health & Safety, training and incident investigation.  Our security provider will store and process the data in accordance with the Data Protection Act 2018 and only shared, where necessary with partner companies and An Garda Síochána for the purposes listed.  By entering Arnott’s Henry Street you agree to the above video recording practices.
• Contact: If you have questions or concerns regarding the body worn devices recording practices, please contact the data controller, Synergy Security Solutions, Calmount Park, Unit E5, Calmount Ave, Ballymount, Dublin 12, D12 R274 or by phone on (021) 455 0200.

Full details of the Brown Thomas Arnotts privacy policy are available here.

If you have concerns about the use of your personal data, you can contact the Brown Thomas Arnotts DPO at dataprotectionofficer@brownthomas.ie