Dispatch & Delivery

Welcome to Brownthomas.com. Please find our delivery information outlined below. We currently offer delivery options to the Republic of Ireland and Northern Ireland only.

We know you will be awaiting your brownthomas.com purchase with anticipation and we endeavour to deliver to you as quickly and conveniently as possible.

Our Customer Services Team are available at +353 (0) 818 303062 and via email on onlinecustomerservices@brownthomas.com during store hours, should you need any further information about your delivery.

DELIVERY DURING WINTER SALE

Please note during our Winter Sale all online orders are dependent on stock availability, this means your order is not fully confirmed until you receive a further email outlining the dispatched item/items.

CHRISTMAS DELIVERY

LAST ORDER DATE FOR CHRISTMAS HAS PASSED

Please note the last order date for guaranteed Christmas delivery has passed. Orders placed after Tuesday, 19th December will be delivered with our usual time frames.

BT PLUS DELIVERY

BT Plus Delivery* is a year long delivery service. For €14.95 you can enjoy unlimited Standard Delivery for all your Brown Thomas orders for the year. You can sign up to BT Plus Delivery at checkout.

*BT Plus delivery is subject to fair usage and is not available for Gift Cards.

Standard Delivery

Republic of Ireland & Northern Ireland Delivery

Our standard delivery service is provided by An Post.
Standard Delivery to Republic of Ireland and Northern Ireland is €3.50 and takes 2-3 working days.

Please Note

An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm. An Post do not deliver on a Saturday or Sunday.
During Bank holiday periods please allow an extra day for Standard Delivery.

Express Delivery

Republic of Ireland only

Enjoy the option of express delivery with Express Post from An Post. With this option you will receive your purchases the next working day after dispatch. Express delivery is available Monday - Thursday on all orders placed before 12.30pm and costs €5.00.

Please Note

Working days are Monday to Friday and exclude Saturdays, Sundays, Good Friday and Bank or Public Holidays.
Express Post items posted on Friday before the latest time of posting are guaranteed for delivery nationwide on Monday.
A signature will be required upon receipt of your item(s) to ensure safe delivery.
A P.O. Box is an insufficient address for any signature service.
Please place your order before 12.30pm in order to ensure next day delivery.

Weekend Delivery

All customers with a delivery address in Dublin can now enjoy the convenience of weekend deliveries. Orders can be placed between Monday 12.00am and Friday 12.30pm and will be delivered over the coming weekend. Weekend delivery costs €7.50

Please Note

Weekend deliveries will take place Saturday and Sunday, 9.00am – 6.00pm.
On Friday evening prior to your delivery, you will be assigned a two hour delivery slot.
If the assigned delivery slot does not suit, you can contact our courier partner to reschedule the delivery.
A signature will be required upon receipt of your item(s) to ensure safe delivery.
Weekend delivery is not available on Public Holidays at the present time.

HAMPER DELIVERY

Delivery

  • Online delivery for Christmas hampers is only available to customers with an address in Co. Dublin.
  • An express delivery charge of €9.95 will apply for online hamper orders, provided by Wheels Couriers.
  • You will receive your hamper within 1-2 working days after dispatch.
  • Deliveries take place between the hours 10.30am to 10.00pm (weekdays and Saturday) and 12.30 pm to 9.00 pm (Sunday), excluding Public Holidays at the present time.
  • The last online order for Christmas hampers is 12.30pm on Thursday, 21st December. The last delivery for Christmas hampers is Friday, 22nd December 2017.
  • If a second attempt to deliver is necessary, an additional charge of €9.95 will apply
  • After order is placed, you will be notified and assigned a three hour delivery slot. If the assigned delivery slot does not suit, you can contact our courier partner to reschedule the delivery.

Over 18

  • - Hampers containing alcohol can only be purchased during licensing hours in store and online and may only be delivered to adults aged 18 years and over.
  • - Only the following forms of ID will be accepted: Passport, Driving Licence, European Union National Identity Card or Garda National Age Card.
  • - If unable to provide those, the hamper will not be delivered.
  • - A signature will be required upon receipt of your hamper according to ID presented to ensure safe delivery.

Returns & Refunds

  • Hampers can only be returned in store by the customer, with all products in a saleable condition. Please note, hampers cannot be returned by post or by our courier partner.

Products

  • In the unlikely event that a listed product is not available, we reserve the right to substitute with an equally high standard brand or product.

Please read our FAQ page for more on the Brown Thomas Hamper Delivery.

COLLECT FROM STORE

Collect your purchases from your selected store.
Please bring the following information with you to the Click & Collect location:

  • Your ‘Ready for Collection’ email prints-out or you can show this on your phone or tablet.
  • The payment card that you used to purchase the items, or photographic ID (a driving license, passport or loyalty card).

Please read our FAQ page for more on the Brown Thomas Click & Collect service.