Training & Development

We are very proud to invest in the training and development of our Team Members. Our Induction programme is delivered by in-house specialists in various fields. Once you are on the job you will be immersed in an environment where you learn every day. On-the-job training commences as soon as you get to your department and is something that happens consistently throughout your career with us. We are committed to ensuring that you have the skills necessary to do your job to a high standard and we provide a number of training options to support your development.

Masterclass Training Programme
The leaders in our business have access to our fantastic Masterclass training programme which is designed and delivered by both internal and external specialists. Our Masterclass courses are delivered throughout the year and range from technical classes in topics such as Microsoft Excel and Powerpoint, to courses in Leadership, Coaching, Presentation Skills, Time Management, and Team Development. All courses are tailor-made for the Brown Thomas group and are designed to help us harness and develop the skill of our greatest resource – our people.

Brown Thomas Retail Academy
We were thrilled to launch the Brown Thomas Retail Academy in 2013 in partnership with IBEC Retail Skillnet. This was an exciting development opportunity and we were proud to be the first retailer in Ireland to offer all eight modules of this work based learning programme across the group to all of our sales team members. Due to the calibre of the team we have employed within our business The Brown Thomas Group can offer this training in the format of recognition of prior learning – recognising our team for the job that they do every day.

Our Brown Thomas Retail Academy has been designed to allow experienced team members to attain FETAC level 5 certification in eight retail modules through on the job learning & certification. Certified Modules in the Retail Academy include Customer Service, Selling Skills, Retail Display, Health & Safety, Retail Security, Communications, Work Experience and Personal Effectiveness.

Brown Thomas Degree Programme
We are committed to creating leaders for the future from our internal talent pool. As such, in partnership with Letterkenny Institute of Technology and IBEC Retail Skillnet, we offer a select few of our Team Members the opportunity to complete a Degree in Retail Management, fully funded by the Company. This is a part-time degree programme and is completed over three years.

In house trainers
We like to draw on the expertise of our skilled team members and encourage these experts to share their knowledge and skills by becoming in-house trainers on various topics as part of our training offer.