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A Heartfelt Thank You
We are very pleased to announce that in line with the Irish Government Reopening Plan we will reopen our Dublin store on Wednesday 10th June and our Cork, Limerick and Galway stores on Thursday 11th June.
On behalf of the Brown Thomas family we wish to express our utmost gratitude to our customers, partners and team members whose kindness, loyalty and support has made this day possible.
We look forward to welcoming you back to our stores where you can expect a safe and wonderful shopping experience. A queuing system will be in place at the entrance to our stores but for your ease you can pre-book your place HERE.
Some of our new health and safety measures include:
Taking steps to allow for social distancing of 2 metres
Providing sanitisers for your safety and hygiene
Limiting the handling of products
Encouraging contactless payments
Encouraging social distancing measures to take place on escalators
Limiting the use of lift facilities to one person at a time
increased support from knowledgeable team members
Increased cleansing and sanitisation
Modifying the fitting-room experience
Tried on items to be steamed and sanitised prior to returning to the shopfloor
Returned merchandise to be quarantined for 24 hours
Larger beauty consultation areas and a ‘no touch’ policy on beauty products
Frequently Asked Questions
We understand you will have a lot of questions at this time so for your convenience we have compiled a list of the ones we have been asked most frequently.
Our Dublin store will be open from Wednesday 10th June and our Cork, Limerick and Galway stores from Thursday 11th June.
In order to protect the health and safety of our customers and staff, a queuing system will be in place at the entrance to our stores. To avoid the hassle of queuing you can pre-book your space via brownthomas.com or the Brown Thomas App
There are currently no restaurants open in Brown Thomas.
Currently the store facilities are not in use.
Yes you can shop the products you love from across Fashion, Home, Electrical and Beauty. It may take a day or two longer for your items to be delivered (up to 7 days) given the current circumstances, however we will do our best to ensure they get to you as soon as possible.
We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.
At this time our deliveries are taking a little longer as we adhere to strict safety measures, please expect a time frame of up to 7 days for your order to be delivered. As soon as your order is dispatched you will receive a dispatch notification email which will include a tracking number for your order.
Customers who wish to return a purchase made in store before the closure can return it up to 28 days from the date of the store reopening, provided it was purchased at most 14 days before the stores closed.
If you have purchased online from us, we have extended the return period to 28 days from when the purchase is received.
Yes, For general queries please contact our online customer services team on +353 (0) 818 303 062 or via email onlinecustomerservices@brownthomas.ie from 10am – 5.00pm, Monday to Sunday.
Should you wish to return a faulty item, once our physical stores re-open, please return your product to us and we will assist you as quickly as we can. In the interim, please do not post any faulty items to our stores as these cannot be processed prior to our physical stores re-opening.
The first email you received from us is your order confirmation which confirms we have received your order. The second email is a dispatch email which outlines what you can expect in your delivery. Due to swift turnaround times some items may become out-of-stock between confirmation and dispatch of your order. We will ensure that the total amount of your order is revised to reflect this.
Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched.
No, Unfortunately we cannot change any shipping/billing address one your order has been placed as our system will not allow this.
You can check your Loyalty Card balance on brownthomas.ie and on the Brown Thomas app.
Yes, simply log into your account before you start shopping. If you already have a Loyalty Card associated to your account, the option to use your points will show up when you reach the checkout.
Yes, you will still receive Triple Points on your birthday.
No unfortunately we cannot facilitate One4All vouchers online.